Need help paying bill
Hello, I have been a Boost Mobile customer since 2011. Before switching over to Boost, I was a loyal customer of Nextel and then Sprint since 2005. Over the years I have bought numerous phones from Boost,Sprint and Nextel, not only for myself but also for my 5 children. Our currant phone models are iPhone 6s. We live in Florida and were hit by hurricane Irma. I was just told by someone that I know, that Boost was offering to assist with the bill of people affected by Irma. When I called in to ask for help with the bill, the customer assistant said that the offer was no longer available. I am very upset by this. If Boost wanted to help their customers, why didn’t they provide us with this information when it was available? Especially since we were in crisis,it would have taken a burden off of us to have known. Not only is my family dealing with the effects of the hurricane, but also I haven’t been able to work since July 19th of this year, when my son 16 year old son was the victim of a shooting. He was shot 5 times, 3 in the head. His recovery has been very difficult.We are experiencing a lot of hardship at this time, and knowledge of Boost offering assistance would have been very relieving. Why didn’t Boost send a message or reach out to it’s customers to share this offer?