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Fri, Feb 16, 2018 11:00 AM
Does anyone have any idea what that charge would be?
2 y ago
3 y ago
Hey there, @amyrosee! Thanks for contacting us. We may need to review the account to provide you with a more accurate information. Please send us a private message by clicking on my name, then selecting the option that says: " Send this user a private message". Please include your phone number and pin on that Private Message. We'll be waiting for you!
I had the same thing happen but it was for $55! What is it?
We understand. We remain at your service.
Already been solved thank you
Hi, @ksonifrank528 Could you please send me a PM with your phone number and PIN code? I would like to check into that for you.
Hey there, cp43! Can you please send me a private message with your phone number and PIN?
To send me a private message, please click on my username and select to send me a private message.
My CC was just charged a 100 for EPP Channel MOT as well, along with my monthly charge.. No new phone no new services added. WARNING.
Now you want me to send you my pin through a private message.
On the phone with Customer Care.who is telling me my CC wasn't charged
We understand your concerns. If you feel insecure to share your info through this channel, which is completely safe to do, we'd suggest you to call customer service at 1-888-266-7848 so we can look into your account to better help you with the situation. Thank you.
So sorry to hear about all that. We'd really like to help you by looking into this, but this cannot be done if we don't do an in-depth investigation, which will require for us to access your account.
2 hours invested in this.
No confirmation email or text provided.
When I requested a receipt I was told that one could not be provided.
Hey there, @AngelEyes2018! So sorry to hear about that. We can look into it, please send us a private message for further assistance. Thanks.
You can click on the username so you can see the option to send private messages.