KT's profile

11 Messages

Wed, Aug 1, 2018 1:00 AM

Invalid address even though I get frequent shipments here?

I've done everything in my power to get my shipping address to work. UPS verified, I also get very frequent shippments to this address with no issue from other sites. UPS, USPS, FedEx all recognize my address as valid. However, when trying to order phones earlier (galaxy s9 and s8) I was unable to complete my order. When attempting to order by phone I'm told to go to the site. I'm at a loss. So do I just have to switch carriers because I can't place the order?

(I'm already on the fence after reading some other customer support responses here and I've had a coworker switch recently as well after paying for a warranty protection that wasn't honored)

I'm unable to reach any sort of customer support by phone that can help with this so this is my last ditch effort trying to get this order placed. It's NOT a PoBox it's a physical address. I even called UPS myself.

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Responses

3.7K Messages

3 y ago

Hey there, KT! We apologize for the inconvenience at this time. Are you trying to use the page additional discount code?

11 Messages

3 y ago

I've also physically gone into target and Walmart today trying to get an s8. Neither carry those phones. Target no longer carries Boost phones here and Walmart couldn't get in contact with Boost to ask to place the order for the phone to be sent to thier store since they don't carry it either. They said at one point they were able to but cant now. Got stuck in the same loop I was in trying to get ahold of anyone how they use to be able to. They sell much cheaper phones but only carry iphones not galaxy.

11 Messages

3 y ago

I'm tried placing the orders both ways. I tried just doing one at a time too.

11 Messages

3 y ago

Yes

Boost Care

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3.5K Messages

3 y ago

We will only ship to your billing address, KT. Is the billing address the shipping address?

11 Messages

3 y ago

Both are exactly tge same

Boost Care

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3.5K Messages

3 y ago

Understood. What is the error message that you are receiving?

11 Messages

3 y ago

"Billing city, state, zip code combination does not exist."

I literally just made 3 online purchases today. No issues.

11 Messages

3 y ago

I've attempted to use 3 cards and paypal and each time I'm given the error "Billing city, state, zip code combination does not exist."

When in fact it does.

I've also contacted a neighbor approximately a mile away and asked him just to check, his is returning the same error.

Boost Care

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1.8K Messages

3 y ago

Hi there @KT. Please delete the cookies and the cache, then try again.

11 Messages

3 y ago

If that's an option. Sure. I assume i would have to give tou my details via a direct message or over the phone. Would the discount still be applied?

11 Messages

3 y ago

Nope. Same error when attempting with chrome, fire fox, and via mobile. Everything cleared cookies, cache, etc.

Also, when attempting to check in a larger city (just had another friend check to see 8f they're having the same problem) it's also returning an invalid address. Is this just a problem for boost customers in West Virginia?

I can make payments to boost every month with this card. Im confused. I've purchased a phone through boost online before usuing this exact card.

I just keep getting the error "Billing city, state, zip code combination does not exist."

Boost Care

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1.8K Messages

3 y ago

Yes, you will need to provide us with the information through private message, except the card number. Regarding the discount, we are not able to apply the discount if the order is placed through our system. 

Boost Care

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1.8K Messages

3 y ago

Understood! Would you like us to try to place the order for you?

Boost Care

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1.8K Messages

3 y ago

To send a private message please click on my username Annie1424 and choose the option "Send this user a private message".