xynthal's profile

Fri, Sep 13, 2019 12:00 PM

In need of Purchase Receipt

I bought a Samsung J7 (Refine) phone (08/31/18) using Boost Up and now the battery is draining faster than it can charge. I went to Samsung's site and they want a picture/pdf of my receipt before I can start the warranty process. Can I just print to pdf the pages on the View Installment Billing page? How do I continue, please?  

 

Thanks, Jason

Responses

Accepted Solution

Boost Care

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1.9K Messages

2 y ago

Hello, @xynthal.  Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

Boost Care

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2.6K Messages

2 y ago

Hello, Jhill! Thanks for contacting us. I'd love to help. Can you send us a private message with your phone number and PIN?

1 Message

2 y ago

I need purchase receipt please

Boost Care

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1.3K Messages

1 y ago

Hello, @Erictex85! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

2 Messages

1 y ago

I also need a receipt or Proof of purchase to register my phone for its warranty

7 Messages

9 m ago

I am having the same issue. I need a copy of my receipt.

Boost Care

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2.2K Messages

9 m ago

Hi, @d103080. Thanks for reaching out. Definitely want to take a look into this for you. When and where was your device purchased?

Boost Care

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1.9K Messages

9 m ago

We understand. If you purchased it at the store, please go back to the store if you need a copy of the receipt. We cannot assure you they can provide it to you, but unfortunately, we can't provide it, since you did not purchase the device online. ~AmyM25

7 Messages

9 m ago

This was on February 22, 2020 at the Boost Mobile store located at 5946 W North Ave, Chicago, IL 60639. The purchase total was for $93.00.

Boost Care

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2.9K Messages

3 m ago

Hello, @acrabb100. Thanks for contacting us. Please, send us a private message to better assist you. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

3 Messages

I too need a receipt for a phone I purchased a while back online 

Boost Care

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3.5K Messages

Hello, Mireya. Thank you for contacting us, and apologize for the delay in answering you. Did you purchase the device online or at the store?


- Joy1713

1 Message

3 m ago

Hi my name is Anthony and my brother ordered his iphone xr on line last april he was never provided a receipt he locked him self out of his iphone and they need proof of purchase to remove the activation lock and i do not know the order number all i know is the phone number and the IMEI number I called customer care and they could not help me.

1 Message

2 m ago

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