estefania_ramos's profile

Tue, Feb 6, 2018 4:00 PM

I paid my bill, but service is interrupted?

Hi, so I activated my phone today and paid $35 for my plan. But, I got a message that says "Your service is currently interrupted. Please add funds now to restore your service." I don't understand why I'm getting this message if I already paid. 

I tried contacting with a live representative, but soon realized that's not an option with Boost Mobile. Only the automated help. 

I really don't want to loose my phone number for this reason. Please help!

Responses

1 Message

2 y ago

I paid my bill but my service is interrupted

3 Messages

2 y ago

I just paid for my Daughters Bill , I moved her from the 35.00 plan to the 50.00 plan . I paid the 50.00 and shes still interrupted. I dont understand. I paid the 50.00 so she should have service. I'm being asked for an additional 35.00 and the system says I have a 15.00 balance. So Boost says you dont have to pay to change a plan  but they make you pay for a plan that wasn't used and pay an additional month for the new plan. I feel like I'm being robbed  and this doesn't feel fair or legal. How can I be charged for a plan that was never used  and the potential new plan. I'm essentially for 2 months because I dont want the cheaper plan anymore   $85.00 for getting a new plan is a little shady. At least with ATT, Sprint  and VZW your given an option of a future dated plan changes to avoid pro-rationed  charges.  

Seems like Prepaid or Postpaid cell companies all have hidden charges  

Boost Care

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1K Messages

2 y ago

Hello MrDallas4368. Let me look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

1 Message

1 y ago

Same with my phone I added 35 and says it’s interrupted please help

1 y ago

I paid my bill but service is still interrupted i switched from the 35 dollar plan to the 50 dollar plan and it started working at first then out of no where it just stopped and now says pay 57 dollars but i just payed that amount of money now my service is off and i cant call or text please help

2 Messages

9 m ago

Hi I'm not able to use my new phone..though i just paid 45 dollars. Everything seems to be set up but i dill can't use the phone

Boost Care

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1.4K Messages

9 m ago

So sorry to hear about this experience, Poundcake1992. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

1 Message

9 m ago

I'm having the same issue as well.

Boost Care

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2.7K Messages

9 m ago


Hi there, Kirawrie. Thanks for contacting us. We're sorry for the inconvenience with the service.

To better assist you, please send us a private message with the address, phone number and PIN, .