I paid my bill, but service is interrupted?

That's strange. Please, send us a private message with your phone number and PIN to verify your account.

This is what I'm seeing on my account.

Hello, @Jamika1_. Thank you for stopping by. We're sorry for this inconvenience. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go. -Kira_M.

I am having the same issue and it is really frustrating because i keep running into problems with this phone company already!

Hi, aninarobb! We replied to your private message.

So sorry about the hassle. We'd love to help. Please DM us your phone # & we’ll get this figured out ASAP.

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".

Running into the same issue.

Paid the monthly balance, and it shows in account transactions.

However, my service is still interrupted.

Normally it takes 2 minutes for the phone to update with the network....

I'm having the same problem. I'm new to boost and I activated my phone yesterday. I payed the 35$ and it shows in my account as account balance, but it's still saying my service is interrupted.

Hey, @ajro0102! I’d like to look into this for you. Can you Can you shoot us a private message with your phone number to verify your account? Thanks!

Hmm – that’s weird. I understand your frustration, Amanda-89. Can you please send me private message with your phone number and PIN to take a look at your account?