I Have Money on My Account, but My Service Got Interrupted?
I got a text on 4/27 that my bill was due the next day. I paid it on 04/28 that day. I get the text afterwards saying that the money was added to my account. 5/11 I get a text that my monthly payment is due the next day. I think that maybe I'm late paying my bill since I was in the VIP Premier program, so I pay it today. I look at my account through my phone to notice that it's still saying I owe them a payment for 04/28 and I have $94 for a balance sitting my account. Additionally, there was a warning that my service was interrupted.
How come my bill isn't paid and why hasn't Boost actually updated their software/systems to reflect the changes in policies/services offered? This is not the first time I've dealt with strange billing issues. Even worst, there seems to be no way to actually contact a representative to talk about my billing issues. I'm starting to consider moving to another company if this keeps happening.
I've been with Boost since 2009 and it's a great option that's affordable, however, if it's going to cost me money and service issues repeatedly, I might as well take my business to a more reliable company.