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Wed, May 22, 2019 8:00 AM
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Do not hold your breath there, also beware of the insurance they offer, how does it feel Boost, you are all liars! They will take your money... Sure, but guess what, wait for the phone you have to act up or break, these tools keep telling me to contact the insurance company? I have 3 emails and a fraudulent number they claim you have to go through the insurance company? Only to do a claim you asked for it Boost! I would take that phone back to Walmart for a full refund and go with another company because you are getting scammed left and right with these beautiful people! Also they do not protect you when someone steals your phone number to mask their own, I have had death threats, yeah so I would stay clear!
Hello, @LeahAshley. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Sorry to hear that, blondecsm2. A credit will be applied to the account if there's a network outage ticket number. It'll be for the days the outage was opened, and the services affected.
Hi there, Ashley28. Thanks for contacting us.
Please, send us a private message with the phone number and PIN to check the account.
No I did not and I was told a month service not days. It isn't my fault that rep lied to me and because of that you should honor what was told to me and then take actions against that rep for lying why should I have to suffer for someone else's mistake.
Good day, @blondecsm2 In this case we'll need to investigate the account. Would you please be so kind to send us a Private Message, so we can further assist you? Please, include your phone number and PIN. As well as the date of the call when you were promised the credit.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hello. Thanks for reaching out to us. We have the upgrade promotion at the store. You must be a Boost Mobile customer for at least 120 days and must not have activated a New/CPO handset on your account within the past 120 days or performed a UICC swap to be eligible for promotional pricing. We also have the BoostUP! Installment option. BoostUP! is an affordable way to pay for your phone over time. You can purchase an eligible phone with a variable down payment, depending on the phone selected, and agree to monthly installment payments for the device. Existing customers who are on a monthly plan and have made at least 12 consecutive on-time payments are eligible for the BoostUP! Installment option. You can check your eligibility signing into https://myaccount.boostmobile.com. If you are eligible, you will see ‘You are eligible for BoostUP! Installment Billing’ in the My Device section.