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Fri, Aug 18, 2017 6:00 AM
7 m ago
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4 y ago
Can you private message us with your phone number and pin so we can take a closer look?
Sorry to hear that, @Mattquick. Could you give us more details about this?
Let’s do some investigating. When did you sign up for the family plan? Where was this offered?
Sorry to hear that, @Lmill4. Could you give us more details?
We apologize for all the inconvenience, @Nessa1119 To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for [say minutes, monthly plan credit, or free days of service].
We understand your frustration, @Nessa1119. In this case, you need to contact the insurance one more time so they can change the device and provide you a working one. We apologize for the inconvenience.