I signed up for the family plan with 3 lines. I was told I would receive a month of service for free for enrolling in the family plan. I have not received it.
I have been having problems with my phone that I got from a insurance claim that I was granted after the first one they sent didn't work. So I went a day with out at phone and now this one is shutting off randomly and restarting no service barley only works at home cuz wifi.. I'm so done I need a free month if I plan on staying with boost Mobile my phones off now seriously already looking for a new carrier.
We apologize for all the inconvenience, @Nessa1119 To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for [say minutes, monthly plan credit, or free days of service].
I already did that and the will not send another phone untill my bill is paid. Well it will not be getting paid because this is just such an inconvenice.
We understand your frustration, @Nessa1119. In this case, you need to contact the insurance one more time so they can change the device and provide you a working one. We apologize for the inconvenience.
Responses
Accepted Solution
Cara
Boost Care
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807 Messages
4 y ago
Can you private message us with your phone number and pin so we can take a closer look?
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Mattlquick
5 Messages
4 y ago
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Mattlquick
5 Messages
4 y ago
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Cara
Boost Care
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807 Messages
4 y ago
Sorry to hear that, @Mattquick. Could you give us more details about this?
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Mattlquick
5 Messages
4 y ago
0
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Mattlquick
5 Messages
4 y ago
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Cara
Boost Care
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807 Messages
4 y ago
Let’s do some investigating. When did you sign up for the family plan? Where was this offered?
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Lmill4
3 Messages
4 y ago
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Cara
Boost Care
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807 Messages
4 y ago
Sorry to hear that, @Lmill4. Could you give us more details?
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Lmill4
3 Messages
4 y ago
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Nessa1119
3 Messages
4 y ago
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jaassiel_m
Boost Care
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153 Messages
4 y ago
We apologize for all the inconvenience, @Nessa1119 To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for [say minutes, monthly plan credit, or free days of service].
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Nessa1119
3 Messages
4 y ago
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jaassiel_m
Boost Care
•
153 Messages
4 y ago
We understand your frustration, @Nessa1119. In this case, you need to contact the insurance one more time so they can change the device and provide you a working one. We apologize for the inconvenience.
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0
Nessa1119
3 Messages
4 y ago
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