Mattlquick's profile
Mattlquick
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1st Timer

5 Messages

Fri, Aug 18, 2017 6:00 AM

Free month of service

I signed up for the family plan but never received my free month....why??

Responses

Accepted Solution

Cara

Boost Care

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807 Messages

4 years ago

Can you private message us with your phone number and pin so we can take a closer look?

Mattlquick

5 Messages

4 years ago

5/19/17 Neosho mo
Mattlquick

5 Messages

4 years ago

I signed up for family plan with 3 lines. Ideas told I would receive a month free. I have not received it.
Cara

Boost Care

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807 Messages

4 years ago

Sorry to hear that, @Mattquick. Could you give us more details about this? 

Mattlquick

5 Messages

4 years ago

I signed up for the family plan with 3 lines. I was told I would receive a month of service for free for enrolling in the family plan. I have not received it.
Mattlquick

5 Messages

4 years ago

How do i send private message
Cara

Boost Care

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807 Messages

4 years ago

Let’s do some investigating. When did you sign up for the family plan? Where was this offered?

Groupie

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3 Messages

4 years ago

I need my free month sevice because my phone aitn been on for an entire month and i need my phones
Cara

Boost Care

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807 Messages

4 years ago

Sorry to hear that, @Lmill4. Could you give us more details?

Groupie

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3 Messages

4 years ago

My phones hasnt been on for an entire month so may i have a free month for my family plan

Groupie

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3 Messages

4 years ago

I have been having problems with my phone that I got from a insurance claim that I was granted after the first one they sent didn't work. So I went a day with out at phone and now this one is shutting off randomly and restarting no service barley only works at home cuz wifi.. I'm so done I need a free month if I plan on staying with boost Mobile my phones off now seriously already looking for a new carrier.
jaassiel_m

Boost Care

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153 Messages

4 years ago

We apologize for all the inconvenience, @Nessa1119 To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for [say minutes, monthly plan credit, or free days of service].

Groupie

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3 Messages

4 years ago

I already did that and the will not send another phone untill my bill is paid. Well it will not be getting paid because this is just such an inconvenice.
jaassiel_m

Boost Care

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153 Messages

4 years ago

We understand your frustration, @Nessa1119. In this case, you need to contact the insurance one more time so they can change the device and provide you a working one. We apologize for the inconvenience.

Groupie

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3 Messages

4 years ago

Unfortunately I already did that and they won't do anything because my bill needs to be paid. And I don't feel going through this hassle again