98awd's profile

Sun, May 12, 2019 5:00 PM

EVERY time I replace a device on my family plan the family plan gets broken!!!

Here is the scenario that has happened to me at least 5 times....


I have a family plan with 4 phones. I decide to replace a device for whatever reason. 


I call customer service and ask them to replace the device without destroying my family plan. 


During each phone call, I spend a great deal of time verifying that the plan will stay as is and they confirm that it will remain as is.


During my next billing cycle, I get a nasty text indicating that all of the phones besides the phone I am using have been cancelled.


I am then charged full price for service for one phone!!!!


This issue has been happening for about 2 years ago and every time this happens I have to call Sprint Corporate to get it fixed. I am given credits anywhere between $10 and a free month of Service.


However, this costs me 2-3 hours of my life every time this happens along with consequential stress and loss of service for minor children when they need the phone the most.


I have been told to always contact a supervisor when I call in just to change my device so that this won't happen!!


Even with this, I have to wait for a supervisor and articulate the situation and authenticate myself to first line customer service which wastes even more time!!!


What is the problem here? 




2 Messages

2 y ago

I'm having same issue for some reason my 3rd line never wants to stay on plan...

4 Messages

2 y ago

So I am not alone. Boost customer service doesn't want to talk about it when I call in. They really play it down.

2 Messages

2 y ago

Yeah they have yet to figure no my stuff out so one of my lines is inactive ....it's really annoying

Boost Care


2.8K Messages

2 y ago

Hello, Bellamorte29. Thank you for bringing this to our attention. We have replied to your private message. Please check your inbox.