Error code 470402 when trying to buy a phone online.
I have been trying to purchase a certified used Galaxy S7 Edge in Silver for the last 4 days. Every time I submit my billing information, it is rejected with ; Your purchase attempt has been declined. Try a different payment method to complete your purchase. Contact your bank for more information associated with the decline. (470402)
I have read through the forums. I made sure I was logged into my account, I made sure my billing and shipping address were identical to those of all FOUR cards, both Visa and Mastercard that I attempted to process my order with. I verified my address was on USPS.com. I cleared cache and cookies. I attempted to purchase on my phone, then on my laptop on Internet Explorer and Google Chrome. I called customer service. I finally got through to a real person who told me to call my bank. I entered into a 3 way call with Chase and Boost. Chase verified that no block was on my account, I was free to make purchases, and my billing information was correct and that the problem is with Boost. After Chase was excused from the call I was put on hold for ages until I was transferred to tech support, and the woman who answered was hostile and told me the problem was with my bank. She talked over me and refused to listen to the fact that I had just had a 3 way conversation with Boost and my bank. I am fed up.
I have been a Boost customer for over 5 years. If I cannot upgrade my phone, tomorrow I am going back to Sprint. You need to be aware of this issue, and the complete and utter lack of customer service in regards to it. Being unable to process payments through your Merchant portal is crippling to any business. Please address the issue.