Krystalan's profile

Sun, May 19, 2019 1:00 PM

Changed to daily plan before due date

I had a family plan with 2 lines ($50 plans) that I had to change to daily for the next couple days. I selected start on 5/20 for both numbers because that is when our next payment was due. Immediately both phones switched plans. I added $6 to each phone that should have carried us through 5/22.
So now technically we have doubled paid for today (our previous plan was still active),, lost the last of my hotspot I should have been anle to use until tomorrow and will not have service through Tuesday night like I had planned. Why give the option to make changes at the end of our previous plan if it is not honored? I would have waited until tomorrow with none of this issue if it had stated changes were immediate.


Accepted Solution

Boost Care


1.8K Messages

2 y ago

So sorry to hear about this experience, Krystalan. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.