Changed plan and charged twice..
I've been with Boost since 2008 and never had a problem. My monthly payment of $40 was taken out of my account on Oct 11. On Oct 19, I changed my plan to the $35 plan plus a $5 add on.. I already had a $10 credit in my account. I was charged $30 more that day. I received a text that said that $40 would be used on my bill due on November 20. On my Dashboard, it said I had $0 due until December 20. On November 20, Boost shut my service off. I could not speak to an actual person, so I had to chat with an agent. I was first told that my $40 was refunded.. and I needed to check with my bank. I had my online bank statement pulled up and told them nothing has been refunded from them ever. Then they told me that it was a mix up because I had moved. I told them I have lived at this address for 7 years. She told me I had to pay $37 to have my phone turned back on. ( I cancelled one add on and added another to equal $37). Where is my money? When you change a plan a week after making your monthly payment, your payment just gets thrown away? How can I get my money refunded? How do you speak to an actual person? Thanks!