My estranged wife has a boost mobile account which I pay every month, online. I have access to her account. I live in Dallas and she is in Houston. As per my bank statement I paid on 3/5. Her account showed only the monthly bill due, and showed showed a receipt after completion. Her phone was cut off a few days later. It showed the money was received, but the account was delinquent. I foolishly forgot to save the receipt.
I tried unsuccessfully about three times to contact boost mobile over several days. The customer service chat is fully automated and offers only menued questions, none of which matched my question. I called the customer service number. Again only menued questions, none of which matched mine. I quess they did not think they needed a question for what happens when they take my money and still deny service.
I contacted my bank and disputed the charge and told them the service had not been provided for march.
Her daughter then went to a boost store and paid the balance. They promptly canceled the account because she had only paid march and they said I disputed feb and march. They also told her because of the dispute she could only pay with a boost card in the future. My bank says they only disputed march, not feb.
There is more to it, but that is where it stands now. Tommy Rimes