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Tue, Mar 30, 2021 10:41 PM
Hello everyone, is it possible to cancel an order that doesn’t appear to have been shipped yet?
2 m ago
Hello, @jtown! How long ago was the order placed?
- Francisco T.
I placed it last night.
Unfortunately, order can only be cancelled within the first four hours after the order was placed. You can reject the package. it will be sent back to us and once we confirmed it received at our warehouse we can issue a refund. - Francisco T.
Okay, thank you for the help! 🙂
You're welcome. We remain at your service. - Francisco T.