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JackLee
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44 Messages

Fri, Jan 13, 2017 3:00 PM

Can I just put my old sim card in with my new phone and use it?

I'm a current US Boost mobile phone user and I was wondering can I just put my current boost mobile sim card in my new phone and just use it that I order and waiting for it to arrive. I went to a Boost mobile store and ask them this question and they was like I can't. I would have to create a new account and pay my first monthly bill all over again and pay for the activation fee and total of that would be 85 dollars. 55 dollars for my first month. I don't know why they charge me extra 5 when I pay my phone bill at the store and 30 dollars for a activation fee. Am I being lied to? Maybe I should switch carrier even though I really love Boost Mobile. I thought it be free.

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Accepted Solution

injeans

Guru

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260 Messages

4 years ago

Hiya,
So you are correct that you can not just swap SIM cards and expect your phone to work. Swapping SIM cards is a feature to GSM providers and CDMA carriers you must add the phones ESN/IMEI to your account. Don't worry the process is super easy.

When you get your new phone just go to the website and use the active link on the top right of the page.
https://myaccount.boostmobile.com/primary/activations-home
And choose I am a current customer and I want to swap Boost Mobile devices. And follow the prompts and you will be good to go. Oh, you should make sure you old phone is powered off before starting.

There is no activation fee if you are activatibg a new never used Boost Phone. Boost does charge a 're-activation' fee if you are activating a used device that has been previsouly actived before.
Yes, there is a convenience fee for paying cash in store. Matter fact stores charge for just about everything , even the phone reps you would call charge a fee for assisting you. There is no charge for self service options if you do at the website.
Hope that helps.
If more question do reply.

Yours,
-J
----------
I am not a Boost or Sprint Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.
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JackLee

44 Messages

4 years ago

Thank you! Help me out a little...

Newbie

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1 Message

3 years ago

Thank you for your help.  I'm not tech savvy at all and am a bag of nerves choosing a new phone.

 

CD

Groupie

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4 Messages

3 years ago

Boost Mobile sent a brand new iphone and it would not charge or turn on.   I bought this phone on January 28, 2018 off their website.  I took it to the Apple store, and they said that my Phone was activated on May 2017. So Boost is wrapping old phones and claiming them to be NEW ones.   Apple gave me a new phone, but told me that I only had 3 months warranty because phone was activated on May 2017.

 

Beware of buying phones off their website.

Tbozman1

6 Messages

3 years ago

YES YOUR BEING LIED TO, U NEED TO CALL CUSTOMER SERVICE AND TALK TO TECH SUPPORT, MAKE SURE U GET SOMEONE THAT TALKS YOUR LANGUAGE AND YOU WILL BE GOOD, WOW, U CAN SAVE SO MUCH MONEY, THEY ARE RIPPING YOU OFF

Enthusiast

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4 Messages

3 years ago

MY IMEI ACCODING TO TECH SUPPORT IS NOT IN THE SYSTEM

Boost Care

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3.2K Messages

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1.9K Points

3 years ago

Hey there, ayaj1998! Is your device already activated?

Enthusiast

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4 Messages

3 years ago

No it is not
Joy1713

Boost Care

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3.1K Messages

 • 

1.3K Points

3 years ago

We'd like to take a closer look, @ayaj1998! Would you please send us a private message with the IMEI number of the device? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

Enthusiast

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2 Messages

2 years ago

I'm having that kind of issue also. Boost sold me a certified iphone 7 plus off their website that is locked by sprint. The phone was giving me an invalid SIM issue.. I took the device to apple, they replaced it free of charge, thinking it may be a problem on their end. The new device has the same issues. Apple called boost and they said its locked until the year 2099, and they (Boost) sent me a new SIM card, saying it would fix the issue. I waited past the end of return date for the Sim card, I got it, and same issue. Invalid SIM, SIM locked. This is not a device issue as this is a new replacement apple device at this point. Ive also spent 12+ hours talking to Sprint, and boost mobile customer care. Sprint told me, in order to Unlock the device, I need to retrieve the old owner's personal info, which boost obviously wont give me.. Now i'm stuck with a 400 dollar phone that Boost wont fix... So rediculous!!

RossyC

Boost Care

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2.5K Messages

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1.8K Points

2 years ago

That’s definitely not okay. Really sorry to hear that, @askisaiah. We definitely want to look into this for you. To further research, please send us a private message with your phone number, PIN, IMEI of the replacement handset, and the ICCID (SIM card numbers).

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".  

Enthusiast

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2 Messages

2 years ago

So I got an iPhone that was locked on att, but I requested an unlock and they approved it. But when I try switching over to it, it won’t work. Help?

Boost Care

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3.2K Messages

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1.9K Points

2 years ago

Hey there, Chago42! I apologize for the delay in answering. What is the model of your iPhone? There is also a number that starts with an A under the IMEI number on the back, can you please provide me that number as well? 

melissac

Boost Care

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2.2K Messages

2 years ago

Hello, botellonathanie. If you do not have your old phone, you can click here to log into your account and swap devices.

Newbie

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1 Message

2 years ago

What if you don’t have your old phone with you?