Z

Tue, Nov 23, 2021 1:08 AM

Boostup and Debt Card Not Working to Buy Phone

Hi there, just trying to purchase the iPhone 13 Pro. I'm being forced to purchase a new phone because Boost is discontinuing service for me. I currently have a Samsung Galaxy s8, and it's been very good. Being forced to switch by 31 December 2021, I'm hoping to get this problem solved. I've called and been transferred around to automated systems and to actual real representatives. Nothing works. 

I'm hoping to get this problem solved, and I cannot afford to pay the $1k+ up front. I've been a customer for 6 years now, and I'd like to use the BoostUp! Program. 

Zackary Pecia

Boost Care

 • 

908 Messages

13 d ago

@Zpecia Hello! What exactly is happening when you put in your card information, are you getting an error message?

2 Messages

@Ojay76 I am! It says the card is denied and I need to contact my bank. I did, and they said there is no block and the funds are sufficient. 

Boost Care

 • 

908 Messages

@zpecia Your billing address for your card has to match the address you have on file with us, do those two match up?