acaf5b's profile

Tue, Jan 8, 2019 8:00 AM

Auto-Reboost Problem

Every time I try to register for auto re boost; this message pops up (Oops. Something went wrong when saving your card information. Please try again). I don't understand what the problem is. I got a new debit card about three weeks ago; it's been activated already. I tried to make a payment with the auto re-boost box unchecked, and it worked for some reason. I called Regions bank, and they said that I would have to contact Boost mobile. I can't find a local number for the zip code 65201, and I am not in the mood to be waiting super long just to talk to someone for 1 minute and then be put on hold again. Can anyone help out?

Responses

Boost Care

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3.6K Messages

2 y ago

We definitely want to look into this for you, acaf5b. Have you made a payment with this same card?

14 Messages

2 y ago

This is the first time I have tried to make payments with this card. I was only able to pay whenever I had the auto-boost option un-selected.

Boost Care

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1.7K Messages

2 y ago

Oh, I see, @acaf5b! Just to confirm, have you tried to clear cookies and cache in your web browser? Also, you can try a different device or a different browser and see if you are able to enroll it. 

Boost Care

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1.7K Messages

2 y ago

Oh, I see. Please send us a private message, we'll do our very best to help! 

14 Messages

2 y ago

I cleared the cookies, cache, and tried a different browser. I even tried downloading the app and auto boosting from there. Nothing works...

Boost Care

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1K Messages

2 y ago

Thanks for the info. The card was removed already from your account. If you try again and still having an issue, then we may need to schedule a call back so we help you add the Auto Pay or you can call Care, whichever you prefer.  Just let us know if the issue persist.

Boost Care

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2.1K Messages

2 y ago

Hi acaf5b! Thanks fro bringing this to our attention. We want to help. Does this happen when you try to set up your debit card for auto re-boost? ~AmyM25

14 Messages

2 y ago

I'm still having issues. It keeps saying that there is a problem.