Accomplice
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14 Messages
Auto-Reboost Problem
Every time I try to register for auto re boost; this message pops up (Oops. Something went wrong when saving your card information. Please try again). I don't understand what the problem is. I got a new debit card about three weeks ago; it's been activated already. I tried to make a payment with the auto re-boost box unchecked, and it worked for some reason. I called Regions bank, and they said that I would have to contact Boost mobile. I can't find a local number for the zip code 65201, and I am not in the mood to be waiting super long just to talk to someone for 1 minute and then be put on hold again. Can anyone help out?
Responses
Boost_MasielQ
Boost Care
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3.2K Messages
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1.4K Points
2 years ago
We definitely want to look into this for you, acaf5b. Have you made a payment with this same card?
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acaf5b
Accomplice
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14 Messages
2 years ago
This is the first time I have tried to make payments with this card. I was only able to pay whenever I had the auto-boost option un-selected.
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MarcosG
Boost Care
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1.7K Messages
2 years ago
Oh, I see, @acaf5b! Just to confirm, have you tried to clear cookies and cache in your web browser? Also, you can try a different device or a different browser and see if you are able to enroll it.
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MarcosG
Boost Care
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1.7K Messages
2 years ago
Oh, I see. Please send us a private message, we'll do our very best to help!
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acaf5b
Accomplice
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14 Messages
2 years ago
I cleared the cookies, cache, and tried a different browser. I even tried downloading the app and auto boosting from there. Nothing works...
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Al3x
Boost Care
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1K Messages
2 years ago
Thanks for the info. The card was removed already from your account. If you try again and still having an issue, then we may need to schedule a call back so we help you add the Auto Pay or you can call Care, whichever you prefer. Just let us know if the issue persist.
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AmyM25
Boost Care
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1.5K Messages
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1.6K Points
2 years ago
Hi acaf5b! Thanks fro bringing this to our attention. We want to help. Does this happen when you try to set up your debit card for auto re-boost? ~AmyM25
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acaf5b
Accomplice
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14 Messages
2 years ago
I'm still having issues. It keeps saying that there is a problem.
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