3 Messages
Account Balance
Hi, I'm not sure if I'm posting this in the right place, but I can't seem to figure out how to contact a boost rep.
Anyway, I'm now the sole account holder/user thus am responsible for the bill now. Only, I can't use automatic reboost anymore for my payment, so I just used a card for a single month. The payment reflected in the bank statement, as well as on my dashboard, showing my balance as what I needed to cover this month ($37.50).
A day later, my phone is still cut and my account balance is still at $37.50, yet I'm being told to add funds to restore service?
I really don't know what's going on or how to fix it, but if you know what to do, please help.
Accepted Solution
Boost_MasielQ
3.7K Messages
3 y ago
Definitely want to look into this for you. Can you please send me a private message with your phone number and PIN?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
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cvglhe
6 Messages
3 y ago
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EdmundM
Boost Care
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4.5K Messages
3 y ago
Oh no! Sorry to hear that, cvglhe. Let's take a look! Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
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cvglhe
6 Messages
3 y ago
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Cara
807 Messages
3 y ago
To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.
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