joliva512's profile

Sat, Nov 4, 2017 10:00 AM

Accidental Payment on Secondary Account

Hello,
In the past hour I tried to make a payment through my personal boost account instead of my families primary acocount. Because of this, I had to make 2 payments, one accidental and one purposeful. I thought that paying some on my personal account would cut off the payment on the primary, however only realized later that the primary account makes the full needed payment. Is there anyway I can get the money from my personal back into my debit card, since its not being used and will continue to be useless for my account balance? Please get back to me, I need that money back.

Thanks.

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Accepted Solution

2.2K Messages

4 y ago

Hi there, @joliva512! Just send us a private message & we’ll get you taken care of.

2 Messages

4 y ago

I just did the exact same thing, sent you a PM.

641 Messages

4 y ago

Hi, @Mikew Your PM was received and we reply to it. We look forward to help you.

641 Messages

4 y ago

Mmm... I haven't received the last one you send us, just the first one. Could you please send try to send me your message again?

2 Messages

4 y ago

This also just happened to me. I sent you a PM.

2 Messages

4 y ago

I just did the same thing, could I get some help fixing this issue as well?

Boost Care

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4.5K Messages

4 y ago

Hi there, finneverett94! We cam definitely help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page 

8 Messages

4 y ago

I am looking for the best way to solve this. Three or four people on a family plan paying with three or four different credit cards. ??? Please post the answer for this.

1.2K Messages

4 y ago

Thank you for bringing this to our attention. Let's take a closer look. Please send us a DM so we can chat further.

2 Messages

4 y ago

It will not give me the option to dm you, I’ve been trying since yesterday.

3.6K Messages

4 y ago

Hello @finneverett94 Please, send us a private message, so we can help you.

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

2 Messages

4 y ago

I have the same problem. What can I do?@Joy1713

1.2K Messages

4 y ago

So sorry about that, @finneverett94. To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message". 

 

 

1 Message

4 y ago

In the past day I tried to make a payment through my personal boost account instead of my families primary acocount. Because of this, I had to make 2 payments, one accidental and one purposeful. I thought that paying some on my personal account would cut off the payment on the primary, however only realized later that the primary account makes the full needed payment. Is there anyway I can get the money from my personal back into my debit card, since its not being used and will continue to be useless for my account balance? Please get back to me, I need that money back.

1.2K Messages

4 y ago

Hi, @WillH! Thank you for contacting us.  We'd love to help. Let’s continue to talk in DM so we can further assist you.