hansonfamof7's profile

Wed, Dec 11, 2019 1:00 PM

$5 charge I didn't authorize

I got an email and text thanking me for signing up for $5 Mini-Me. I never signed up for anything extra and can't seem to remove it. What do I do?

Responses

Boost Care

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3K Messages

1 y ago

Hi there, hansonfamof7. Sorry to hear that. Please, send us a private message with your phone number and PIN to help you remove the add-on.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

Boost Care

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2.2K Messages

9 m ago

Hello, JasilynV. Please send us a private message so we can assist you.

1 Message

9 m ago

I am also dealing with this. I was charged $5 for some minime video that I did not choose.

2 Messages

9 m ago

Same here...$5 charge for add-on I did not add-on

Boost Care

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1.7K Messages

9 m ago

Hi Snichole! Sorry for the delayed response. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

Boost Care

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1.3K Messages

8 m ago

Hello, @Javito2022! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message. 

4 Messages

8 m ago

I got the same email thanking me for subscribing to service $5 Mini-Me. How can I remove it

1 Message

6 m ago

I didn’t authorize this and I need it removed from my account.

Boost Care

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3.5K Messages

6 m ago

Hi there! Please send us a private message so we may review your account. 

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. 

4 Messages

3 m ago

I also received a notification thanking me for signing up for the $5 Mini-Me add-on. I did not sign up for this.

 

How do I opt out of this, and why did this happen?

Boost Care

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1.7K Messages

3 m ago

Hi zurick! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.

 

Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

Boost Care

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3.3K Messages

3 m ago

Hi, informpage. To send a pm to an agent, click on the agent's name which will take you to their profile page. On their profile page you will find a link "Send this user a private message".

1 Message

3 m ago

I also see a bunch of charges I didn't authorize. - I don't see a way to send a private note on your page.

Boost Care

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3.3K Messages

3 m ago

Don’t fret, JuliusJoestar! We’ve got you. Please send us a private message with the account phone number and pin code.

1 Message

3 m ago

I am also having this issue; how did you end up solving it?

2 Messages

I just received this same text message about signing up for $5 Mini Me.  I did not sign up for anything.  Is this even legal?