tbos's profile

Fri, May 12, 2017 1:00 PM

Wi-Fi Calling

I have an HTC One A9 running Nougat 7.0. "Wi-Fi Calling" shows up in my settings, but I can't find how to turn it on. What do I need to do to make that function work? Thank you!

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Accepted Solution

1 Message

4 y ago

Unfotunately, if you are on Boost, the Wi-Fi Calling feature is not currently available.  It is available for Sprint customers.  I know that seems a little confusing since Boost phones are the same as the phones used on the Sprint network, and they are using the same network.  However, the features that are available is controlled by the APN.  If you have been looking in your Android phone, you have probably come across the field that lists the APN and it probably lists n.boost.ispsn as the APN or something very close to this.  This is basically a designation given to the list of features that your Boost Mobile phone can access.  Now, you may think that you just need to change the APN to be the same as a Sprint phone with all of the features you want but don't currently have.  Well, it's not that easy, because there is a lot more to getting the features than just putting the APN in the field.  The network database server called the SPS cross references the APN with the IMSI which is a unique idetifier for your phone and if the APN in the field on the phone doesn't match up with the APN(s) that your phone is set up to use, then it won't register on the network at all until you change it back or set it to automatic so the network gives your phone the correct APN.

 

I know that's a long explanation, but I wanted to try to explain it a little more than just, your phone has the ability but it's not set up on the network to use it.  I know that answer alone would leave some questions because it's the same network as Sprint, and it's the same as the Sprint phones, plus you might think that when you switch over to Wi-Fi Calling, it's off the wireless network.  But, in actuality, it's still on the network, it's just not using the Sprint towers anymore.  If that also helps answer the question, you might look at it as your phone as the capability to use the Wi-Fi calling and use a Wi-Fi network as a tower, but your phone is not set up and doesn't have permissions to use that connection from that tower (Wi-Fi).  

 

But, I'm sure it won't be long before the Wi-Fi Calling feature becomes available to subscribers on Boost as well.

14 Messages

4 y ago

My problem is that the Boost Customer qservice agents are the ones who erroneously told le that Boost offered WiFi and that I needed to upgrade my phone. Had it not been for this wrong inforlation on the part of Boost itself, I would never have purchased a phone for Boost. Now Boost won't unlock my phone because I only had servixe for a Month!!$!! Because Boost does not offer WiFi calling like IT'S AGENTS REPEATEDLY TOLD ME IT DID!!!!  Even when I went to end my service, THAT agent also insisted that Boost did indeed offer WiFi calling.  So Get Your Act together Boost. Own up to your mistakes and ignorant customer service agents. By the way, Boost has the lowest ratings on its custoler service of all networks. Don't you think it's tile to do something about that.  

FINALLY, release my phone from bondage to you. Unlock it. I only bought it under false information from you..BOOST. 

3 Messages

4 y ago

I bought a Samsung Galaxy J3 Emerge and had a similar problem.  Boost's website even says it supports wifi calling but there is no option for it whatsoever in the settings.

879 Messages

4 y ago

@grease222 Hi there. Boost Mobile doesn't guarantee that Wi-Fi calling would work on a certain device although a phone may show this feature on the settings. So sorry for any inconvenient.

- E.J.

3 Messages

4 y ago

The device help section on the website tells you how to turn on wifi calling on my device. What I'm saying is that setting doesn't exist on the device I have even though the model is same as the device tutorial I'm looking at on Boost mobile's website right now. If boost's system doesn't support it, it shouldn't be listed on the tutorial for Boost Mobile Samsung Galaxy J3. That's all I'm saying. I wouldn't have bought this phone if it wasn't supported.

879 Messages

4 y ago

So sorry for any inconvenient. Unfortunately we currently don't guarantee Wi-Fi calling would work on a certain device since is not supported by Boost Mobile.

 

- E.J.

3 Messages

4 y ago

Then why is boost mobile selling devices and telling customers online in the tutorials and in the stores that wifi calling is supported? Seems a little dirty to me.

807 Messages

4 y ago

Sorry for the confusion. Unfortunately, Wi-Fi calling is not available for prepaid devices. We truly apologize.

1 Message

4 y ago

Then why was I promised from a boost agent that the phone I got had wifi calling. I told the agent that I had to have WiFi calling and he said get the Galaxy J-3 it has it on that phone. But it does not. Quit lying to everybody.

14 Messages

4 y ago

Furthermore, Boost needs to stop locking phones that are not under contract. I purchased an iPhone 6 from a third party.  It was a free and clear Sprint phone. I only bought it because Boost agents assured me that I would be able to get WiFi calling.  We now know this was a lie. Now Boost won’t unlock the phone so that I can go to Sprint which does offer WiFi calling.  I see a class action suit here. 

905 Messages

4 y ago

Hello Wirehunter,  we do not support  Wi-Fi calling.  

3 Messages

4 y ago

This was in a email I got from boost.


Please be advised that boost mobile offers wifi calling but we
have only list of supported device and we regret to inform you that you
device is not yet included in the list

14 Messages

4 y ago

It is the Boost agents that are the ones erroneously informing customers that an upgrade to a phone with WiFi calling features will allow WiFi calling on their current Boost plan.  Then, customers such as myself, go and purchase a very expensive cell phone that works on the Sprint/Boost network.  Only after purchasing and trying to get this promised WiFi calling does customer service change it’s story and says thatit is not actually offered by Boost. So now, customers like me, try to get the phone service switched to a Sprint account only to be told that the phone is locked by Boost and that Boost will not unlock the phone until there is 12 months of service.  I did not purchase the phone from Boost or Sprint. It’s a free and clear Apple phone.  So I have wasted all this money and time and am stuck with a ohone that cannot be connected to ANY service because the lack of service where I live requires WiFi calling. 

4 Messages

4 y ago

NEVER rely on agents on the phone, unless you're recording it legally.  ALWAYS transact by email so you have an electronic trail of what was said and offered.

29 Messages

3 y ago

To Cara "AGENT"-
With all due respect, YOU stated in your comment that "Wi-Fi was not available to prepaid devices" and I am curious to know if u are referring to ALL prepaid devices bcuz I know for a fact that METRO PCS has offered Wi-Fi calling for several years now (at least 5 years!).

Please know your facts prior to posting them for others to hang on to as truth. When u don't, it causes people to have issues (not unlike the OP). Let's be part of the solution instead of the problem. Thank u!