Wed, Mar 10, 2021 12:59 AM

Virgin Mobile Swap

I'm replacing my Virgin Mobile phone with a used phone of the same model, Kyocera S2400. When I try to switch online, it says, "This device is not eligible to swap."


Boost Care


2.7K Messages

2 m ago

Hi there, Marc. Thanks for contacting us. 


We're sorry, but legacy phones may not be compatible with the network anymore. 
- jalopez81

2 Messages

Okay, I've been expecting that to happen sooner or later. But what happens to the pre-paid balance remaining in the account? Can it be refunded? Or used to purchase a newer phone?

Boost Care


2.2K Messages

Hi. We are glad to assist you. The balance can be used for the service only. 
- AmyM25