Bernard501's profile

Thu, Dec 20, 2018 1:00 AM

the worst customer service ever

I get treated like im lying every time i call. One person tells me one thing, and the next rep tells me they are sorry but that wasn't in my notes. I got a family plan with 12 gigs of hotspotpot. And im already out. They say they recording the conversation but that's a lie. Quit playing with me! Before i tell everybody i know to switch!!

Responses

Accepted Solution

5 Messages

2 y ago

I'm tired of calling to Boost customer service and getting talked to like I'm a little child or like I'm lying to get some free credit.

Boost Care

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1.1K Messages

2 y ago

Hello, @Bernard501! That does not sound right. We’d like to help. Would you mind sending us a private message with your number and PIN so we can look into it?

Boost Care

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1.1K Messages

2 y ago

Really sorry to hear about that. Please send your number and PIN through a private message. You can click on my username so you can see the option to send private messages. 

7 Messages

2 y ago

its funny he says this since i been saying the same thing now for how many months. its really sad too cuz i been witth boost mobile since November 2004, when they had the old yellow screened bulky stick 2way phones. I use to talk everyone I went around all those years to switch to Boost if they weren already, but I not only am not willing too do that but seems also like they already got the word elsewhere since I dont know anyone anymore that still has Boost or is willing too. smh. I havent had my stylo 4 work more than 2 days in a row right after a 3 hour call to customer service ofcourse which was god awful each time before that 2 days ofcourse since I bought it in september!!!!! I was offered a new phone to replace it last month when I had enough of it only for it to be a lie to get me to stay I was never sent the link for the new Phone as PROMISED TO ME. when I called about it again 2 days ago I was hung up on 3 different times within 3.5 hours.. and for third month in a row even had them str8 hang it up onto hold in middle of my alkin only for it to ring up as a new caller to someone who claims to be LG customer Service who just says each time That they havenothing to do with our phones only BOOST does. So here I am still 200 dollar phone that doesnt work!!!!! IN 2 DAYS I AM SWITCHING TO ANY SERVICE OVER BOOST AND THEY ARE OFFERING ME UNLIMITED EVERYTHING AND FREE PHONE TO DO IT. Boost doesnt care about us anymore guys do not give them anymore of our hard earned money, unless they can start making things right with us and fast.  

7 Messages

2 y ago

also i wanna know how many have been through the same thing

Boost Care

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3.5K Messages

2 y ago

Hey there @Skitzo_Diamond We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you? Please, include your phone number and pin.

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

2 Messages

2 y ago

I just called because I switch a month ago, and when I called to switch the agent told me I had my month for free and that my payment will be until the end of this month. When I woke up today y service was interrupted. I founded odd so I called customer service to find out why. To my surprise they didn't honored the offer and that they will not honor the offer because there was no remarks on the account. I to spoked to a "supervisor" named Carlos and after explaining what happen, he said that he will not honored the offer and that was the decision I requested to be transfer to Customers Relations to make a complaint because I wanted them to hear the call from last month and he said that there no one I could speak to that he was the one who made the decision and that Quality was an internal department to discipline the agents. And if I wanted my service back I had to pay. I told him that is not customer service and who would assure me that they will do and honor what I was offered and he said that no one will honor me nothing. 

Boost Care

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1.9K Messages

2 y ago

Hello wallmo. Thanks for bringing this to our attention. We're terribly sorry that you had to experience that situation. We imagine how frustrated you must feel right now. Accept our sincere apologies, please. We will do our best to assist you. Can you private message us your account details, so we can look into it? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

5 Messages

2 y ago

I have never recieve got this customer service this friendly.. I dont understand how u r treated so kindly and i get treated like its 1959. Come on

2 Messages

2 y ago

Is been a week and no response yet.

Boost Care

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3.3K Messages

2 y ago

Hi, wallmo. We replied to your private message.

15 Messages

2 y ago

Your not the only one.

Boost Care

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1.9K Messages

2 y ago

Hello TinaSerr! We are terribly sorry for the inconvenience. Unfortunately, we're unable to process a refund for devices outside of our return policy, any device malfunction needs to be addressed with the warranty department of the phone's manufacturer. In this case, Motorola. We are unable to help you in this specific situation. Please, accept our sincere apologies. ~AmyM25

58 Messages

2 y ago

You'll NEVER get good customer service from Boost Mobile. I purchased a moto e5 plus in November 2018. It wouldn't stay connected to the internet. I called boost to ask for a refund , they said since it was past the 7 days I'd have to deal with Motorola. I did and received a replacement phone January 18,2019. It had the same problem. I again called boost to ask for a refund and was told I wasn't eligible for a refund because it was a replacement phone. WTF?! After sending private messages I was offered $60 added to my account as a solution. I refused as this was less than half of what I paid for the phone. Boost obviously doesn't care about its customers as I have been with them 8+ years. I am going with Metro pcs as soon as this month with boost is up as are my friends. I have also posted what boost has done to me on numerous websites as well as on their facebook page. Boost may have my money but you can bet they've lost more than what that phone cost because of the reviews I have put up. Many people have posted back saying they won't go with boost now. So for what boost thinks they've made off me they have lost many times over by my telling the truth.

58 Messages

2 y ago

No I will not accept your apologies. You told me in the beginning when I asked for a refund, I had to deal with Motorola which I did. I am having the exact same issue and have been reading on your community others with a variety of moto phones have the same issue. Which tells me this is a Boost/moto issue but you continue to sell the moto phones being aware of them not staying connected to the internet. This tells me Boost is selling phones to its customers that they are aware have problems. My phone was NOT purchased through Motorola it was purchased through Boost Mobile website. Your apology does nothing to refund the money for a phone that does not work. As I told the last person who contacted me, I have put my issue with Boost on numerous review sites as well as your facebook page. I have received many replies from the review sites thanking me for my review and letting me know they will not go with Boost. You may have my money but you have lost much more than the cost of my phone through my reviews and with myself and my friends leaving boost when our month of service runs out. It is NOT an issue of you can't refund my money, it is an issue of you WON'T refund my money. If you cared about your customer's you'd make it right and refund the money to my credit card. Until then, I will continue to place reviews on Boost on every website I can, as I have every email from Boost as well as screenshots of your "solution" of $60, and every email from Motorola. If you decide to make it right you may message me and have me send you a private message. Until then Boost will continue to lose new customers