Arytnicole's profile

Newbie

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3 Messages

Sat, Jun 3, 2017 6:00 AM

Next day shipping

Hello.
Yesterday morning, around 6AM-7AM, I ordered a phone and payed for next day shipping. The order says it's still processing 24hours later. I know if you order your phone before 1PM local time, it should be shipped and processed! What is going on with my order?

Responses

Newbie

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3 Messages

4 years ago

& since it took longer than what it said , can I have refund for the shipping?

Newbie

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3 Messages

4 years ago

I don't think you read this right. I ordered the phone BEFORE 1 PM.
Joy1713

Boost Care

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3.1K Messages

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700 Points

4 years ago

@Arutnicole As we've mentioned before, if you process the order on Friday is going to be shipped on the next business day. Since FedEx does not make our delivery on weekends.

 

~ JoyP.

Joy1713

Boost Care

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3.1K Messages

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700 Points

4 years ago

@Arytnicole Hey there! We apologize for the inconvenience. Orders placed after 1:00 p.m. local destination time, Monday through Friday, will not be processed and shipped until the following business day.

 

~ JoyP.

Groupie

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1 Message

3 years ago

is there any way i can receive my phone before Monday? Can i go to an actual FedEx and pick it up or does it have to be delivered by them to my door? 

Tabitha

Boost Care

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905 Messages

3 years ago

Hello kmoore194, unfortunately the phone can't be picked up, it has to be delivered to your door.

RossyC

Boost Care

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2.5K Messages

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1.1K Points

3 years ago

Really sorry to hear about this, @Mykenik. We’d like to look into this for you. Can you send us a private message with the Order Key to do some investigating?


Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

Groupie

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1 Message

3 years ago

Hi I ordered my phone dec 22 and I purchased overnight shipping I understand that my phone wasn't coming on a Sunday or Christmas but I still haven't received a email saying that my phone was shipped

Newbie

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1 Message

3 years ago

Hey I have a question

Groupie

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2 Messages

3 years ago

I made an order for a phone on Wednesday after 1 PM, so the order should have been processed today on Thursday, to be shipped Friday, but I haven't gotten any information regarding tracking, anyway I can get an update on this? 

Groupie

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2 Messages

3 years ago

Hi, I order my phone on Wednesday after 1 PM and I still have not gotten any tracking information of it shipping today on Thursday to arrive on Friday. any chance I can get any updates on this? 

RossyC

Boost Care

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2.5K Messages

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1.1K Points

3 years ago

Hi, @David978! We definitely want to look into this for you. Can you please send us a private message with the Order Key so we can investigate?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Groupie

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6 Messages

3 years ago

Hi ,I ordered my phone at 9:53am on Monday, 4/23/2018 which is before 1 pm and on a Monday, a business day. Is there anyway I can get a window of time as to when my order will be processed and also a refund for shipping being as though it does not look like it will get here today, Tuesday, 4/24/2018. Too much of an inconvenience given that we all consciously make the decision to pay more to receive it quicker. Once again, as you mentioned in previous posts, the phone should have been shipped given that it was before 1 pm on a business day (Monday). Any help would be appreciated. Thank you in advance.

 

Groupie

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6 Messages

3 years ago

Hi ,I ordered my phone at 9:53am on Monday, 4/23/2018 which is before 1 pm and on a Monday, a business day. Is there anyway I can get a window of time as to when my order will be processed and also a refund for shipping being as though it does not look like it will get here today, Tuesday, 4/24/2018. Too much of an inconvenience given that we all consciously make the decision to pay more to receive it quicker. Once again, as you mentioned in previous posts, the phone should have been shipped given that it was before 1 pm on a business day (Monday). Any help would be appreciated. Thank you in advance.

 

 

Victor21

Boost Care

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2.8K Messages

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1.8K Points

3 years ago

Hi there JoseGaldamez11. We would like to look into this for you. Please send us a private message with your order number and we will figure this out. Victor21