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Tue, Apr 6, 2021 10:21 AM
i looked down and my phone is doing a firmware up date and is stuck at 0%
1 m ago
Hi, @Rayzor_65. Thanks for reaching out. Sorry to hear about this. Was your phone connected to WiFi?- Carly U.
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We understand. Do you see an option to stop the update process on the screen? If not, you will need to turn the phone off and on.- Reinhardt_S