Error when trying to swap phones
It looks like my old Virgin Mobile (UTStarcom shuttle) phone is dying. It only works when plugged in. I'm trying to swap phones to a different Virgin Mobile phone (Audiovox CDM-8910), at least until I can get a better one. The phone that I'm trying to transfer my service to was purchased specifically for this type of situation. It has never been used or activated. Unfortunately, when I enter the (new) phone's ESN on the Swap Phones pages, it produces this error:
general_application_exception-Server.704:nms_exception: Server.704:NMS returned status_code=49, status_text=INVALID_PHONE_OWNERSHIP: Phone owner can not be PLBL.
Can anyone help with this?