em_beach's profile

Wed, Sep 11, 2019 2:00 PM

Coolpad Legacy restarts when someone calls me

My Coolpad Legacy keeps restarting when someone calls me and when I try to call someone. I am able to get the voicemail they leave, but it doesn't show a missed call. It's been doing this since yesterday, or at least that's when I noticed. I tried a factory reset and it didn't work. Then the software updated, and still no change. I'm not sure if this is just an issue I need to take up with Coolpad, but I thought I'd try here first. Any help would be appreciated. Thanks.


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1.8K Messages

2 y ago

So sorry to hear about this experience, em_beach. We want to help! It seems that you already exhausted all troubleshooting steps available on our end to correct this, but the issue persists. Please contact Coolpad customer support at (877) 606-5753 for assistance troubleshooting your device.  If you have any other question or concern, just let us know.

10 Messages

2 y ago

They will offer to replace the phone with one with the same problem

2 Messages

2 y ago

I found this fix for mine rebooting each time I call someone. So far so good! as of 10/12/19   - Go to Settings > System > Advanced > System Updates > Update Profile