Groupie
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2 Messages
Coolpad legacy major problems
1) system UI freezes
2) won't save new or edited contacts.
3) call log won't updated or disappears completely.
4) no contacts when accessing through phone
5) camera can't take video with out phone freezing.
Absolutely unequivocally the most egregious experience.
2) won't save new or edited contacts.
3) call log won't updated or disappears completely.
4) no contacts when accessing through phone
5) camera can't take video with out phone freezing.
Absolutely unequivocally the most egregious experience.
Responses
Nosh_CxUx
Boost Care
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2K Messages
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20 Points
a year ago
Hello, @Willygoat. Thank you for stopping by. We apologize for this experience. Did you update the software recently?
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0
Willygoat
Groupie
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2 Messages
a year ago
0
JohnJ7
Boost Care
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2.4K Messages
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1.4K Points
a year ago
Really sorry to hear that! Please send us a private message with your phone number, PIN and full address so we can review this further.
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0
DMoniqueC
Enthusiast
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4 Messages
a year ago
0
Reinhardt_S
Boost Care
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1.3K Messages
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1.7K Points
a year ago
Hello DMoniqueC. We are really sorry to hear that you are experiencing inconveniences with your phone. It is possible that your phone has a software issue. We could recommend to backup your contacts, files, pictures, etc. and try doing a factory reset.
A factory reset will erase everything on the phone and will reset all software to factory defaults fixing any software errors. Please tell us if this is an option for you so we can tell you how to do it.
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Drivera825
Groupie
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3 Messages
a year ago
0
Drivera825
Groupie
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3 Messages
a year ago
0
Drivera825
Groupie
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3 Messages
a year ago
0
melissac
Boost Care
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2.2K Messages
a year ago
Hello, Drivera825. They may rebuilt, reconditioned, or new parts and components when repairing the phone or replace the phone with a rebuilt, reconditioned, or new phone.
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Hlassi
Enthusiast
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4 Messages
a year ago
Unable to add,delete, edit contacts
Phone frequently freezes
Freezes whenever opening camera
Any pictures I do manage to take are not saved
I have cleared cache and data and unistall multiple apps
Done factory reset twice with no success
The fact that this phone is even available is ridiculous. By far the worst worst worst phone I have ever had in the 10 years I've been with boost
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melissac
Boost Care
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2.2K Messages
a year ago
Sorry to hear about this, Hlassi. Can you send us a private message?
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Hlassi
Enthusiast
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4 Messages
a year ago
0
RossyC
Boost Care
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2.5K Messages
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1.2K Points
a year ago
Just to confirm, how did you factory reset the phone? Did the process delete the data saved on the handset?
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Hlassi
Enthusiast
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4 Messages
a year ago
0
kyntreegal
Groupie
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2 Messages
a year ago
0