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Wed, Apr 14, 2021 3:00 PM

Wiko phone suddenly connects to WiFi or mobile data - but says 'no internet' even though internet working

Suddenly today my phone will connect to Wifi or Mobile data but both say 'connected / no internet' even though I can use Chrome and watch youtube.

It's affecting a work application from accepting a 2FA.

Tried rebooting, resetting network settings -- nothing works. Wiko tech support had to take my info to look into it.

Anyone have ideas? Why is the phone thinking there is no internet, even though there is?! 

Responses

Boost Care

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3.7K Messages

1 m ago

Hi, brownsfan019! We're really sorry about this. We'd love to help! Who is your internet service provider? - Boost_MasielQ

2 Messages

@Boost_MasielQ

My ISP at home? That's irrelevant, it works on all other devices just fine.

When I turn wifi off, it still doesn't work on Boost data. 

I ended up just reformatting the entire phone. What a pain.  

Boost Care

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3.7K Messages

Understood. Is it working at this time? - Boost_MasielQ