Virgin Mobile SIM Card (Sprint) Must Now be Activated -- by Who?
In 2018 I purchased my Samsung S9 from Virgin Mobile. Of course, it came with a SIM card. I activated the phone; it worked -- and has worked fine ever since.
Recently I became aware that in order to keep things working fine, I would need to either upgrade my phone or switch to a new SIM card before the tower shutdown in April 2022. I logged into my Virgin Mobile account -- it auto routed me to the Boost webpage for login (that's how infrequently I log-in to my cell phone provider). Once my account loaded, it told me to find a brick-n-mortar store in the area and a Boost mobile person there would swap out my SIM card.
When I arrived, he looked up my account, verified I needed to have the SIM swapped; popped-out my SIM card; slid the new one in. He pointed the phone at me so I could unlock it and immediately a message popped-up saying to contact SPRINT to activate my device.
Seeing this the Boost person popped-out the SIM card he just put in and slid my old original SIM card back in, handed me my phone and told me I need to call Sprint and have them unlock the SIM card.
This was a total surprise. I told him I've never had a Sprint account so why would they even talk to me? He said to just look up their customer service number and tell them you have a Boost phone with a Sprint SIM and you need it unlocked. After expressing my doubts and asking him to call Sprint, etc... I finally left the store.
When I got home I started the process. I called Sprint; they want my phone number (so they can look it up in their system obviously) and when a person eventually came on the line he told me he could not locate my account. I told him that's true; what the Boost person told me; and asked him to unlock things for me. He repeated to me that I do not have a Sprint account and that he would transfer my call over to Boost -- they can unlock your phone.
I reminded him that my phone is NOT locked; it works fine... he of course did not care.
After being transferred, the Boost person (long-story-short) was unable to help me -- I'm not sure even understood the problem.
And the problem, of course, is that Virgin Mobile put a Sprint SIM card in my Virgin Mobile phone and now, with the replacement SIM, the device appears to be locked by Sprint.
SO... my question to ya'll is, what do I make sure my phone will work after the tower shutdown in April 2022?