Boost Mobile is absolute trash. I have been with them for years now and have finally had enough, I have a Galaxy S10e and my hotspot was working but my mobile data was not. After calling and being on the phone with one of the customer service reps, he stated that I needed a new SIM card. I bought one and got it activated, now my phone has no network WHATSOEVER. I have called so many times and each person has given me a different answer. They are now finally doing a network reset that apparently takes up to 72 hours and I'm sure that will work as well as the 50 other things they did. Now I am without a cell phone and service. Customer service is trash, they give the whole restart/update run around every time.