99drivers's profile

Sat, Jan 25, 2020 10:00 PM

Suddenly I cannot connect to the Boost network

Suddenly I am unable to connect to the Boostmobile network. I've tried all of the following steps. What gives!!!:

Steps to update the data profile on your Android phone.
From the home screen, tap the Phone icon.
Note: The device must be in a Boost Mobile coverage area to complete the programming and activation process. To verify Boost Mobile coverage, visit the Boost Mobile website at www.boostmobile.com/coverage.
Dial ##72786#.
Tap OK.
The device will power off and restart.
Swipe to unlock the screen.
Once the device restarts, the Hands Free Activation will begin automatically.
Once the activation is complete, tap OK.
Once the PRL update is complete, tap OK.
The device will power off and restart.
Swipe the screen to unlock the device.
The phone will update the Firmware.
If an update is available, follow the prompts to install it.
Otherwise, tap OK.
The network settings have been reset.
Steps to update the data profile on your Apple iPhone.
From the home screen, tap Phone.
Dial ##873283#.
Tap Call.
Tap OK to start the service update.
After the service update completes, tap OK.
 
...and these:

1. From the home screen, swipe down the Status bar.

2. Tap the Settings icon.

3. From the General tab, scroll to and tap System updates.

4. Tap Update PRL.

5. Once the PRL update is complete, tap OK.

6. Then tap Update profile.

7. Once the profile update is complete, tap OK.

Responses

Accepted Solution

4 Messages

1 y ago

Thanks, the problem cleared a couple hours later that morning with no action on my part. Maybe there was some kind maintenance going on ? I don't know. But all is well since then. Could use a stronger signal in Arlington, Va though.

Boost Care

 • 

2.8K Messages

1 y ago

Hey, 99drivers! We apologize for any inconvenience. Let's take a closer look at this. Can you send us a private message with your phone number and PIN to verify your account?

6 Messages

1 m ago

Have the same problem.They sold me a phone that couldn't connect to the internet. Tried to return the phone after a week of having it and they told me all sales are final. Been a Boost Mobile customer for over 6 years. Tried everything to fix the phone, customer service said was a issue with the phone and need to sent it to the manufacturer. Have 2 days left on my service and changing phone companies

Boost Care

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3.6K Messages

Good day @Jeffg808 Thank you for reaching out to us, and apologize for the inconvenience. Did you purchase the device at a Boost Mobile store?

 

- Joy1713