Mikee

Promoter

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292 Messages

Wed, Jul 10, 2019 7:00 PM

Slow Data speeds (Thread #1)

My data cap has not been reached (far from it) and yet my data slows down every single night around the same time. This happens to everyone on Boost mobile in my household.

I have made many threads about this and bumped them whenever I had an issue but now I am just going to make a new one every night till I figure out a solution or get compensation.

Responses

Mikee

Promoter

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292 Messages

2 years ago

Good to know but that doesn't help my issue a lot of people have been having for 3 months.

Frankt

Boost Care

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1K Messages

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960 Points

2 years ago

We understand your frustration, Mikee, & we apologize for the inconvenience! To research further, can you send us the cross streets and ZIP code where this occurs?

Frankt

Boost Care

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1K Messages

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960 Points

2 years ago

Thanks, Mikee. We've verified that there is no reports of an outage for that area.

Frankt

Boost Care

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1K Messages

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960 Points

2 years ago

We understand your frustration & are truly sorry for the inconvenience! We will continue the assistance via private message.

Can you tell me when the upgrade or repair or whatever it is they're doing to my local tower will be finished in the 30014? Data has been either totally broken down or really close to totally down for 5 days now. 2 of the reps said that they couldn't imagine it would be more than 3 days. Of course it was already the 3rd day when they said that. They gave me a ticket # for the trouble but I don't know what to do with it. I don't even know what it's for or what to do with it. Oh well. Please keep people posted or send out an email letting people know that you are doing something like this before the fact.

Al3x

Boost Care

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1K Messages

2 years ago

Hi there mourningair7771. Let us look into this. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone, pin number and exact location.

mourningair7771

Accomplice

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10 Messages

2 years ago

Al3x

Boost Care

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1K Messages

2 years ago

I understand mourningair7771. Please send me a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message.

mourningair7771

Accomplice

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10 Messages

2 years ago

Ever find anything out?

Mikee

Promoter

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292 Messages

2 years ago

They sent out a issue report to the network engineering department. Going to message them now to ask them if they found anything.

Honestly though my service has been awful and I doubt they found anything relevant.

Mikee

Promoter

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292 Messages

2 years ago

Sadly, it seems that we have decreased signal in the area. This can occur for a number of reasons including the hills and mountains in the area and the number of trees around the location, or buildings. We can understand that this is a frustrating experience. Our network team will be aware of the specific location. We are continually working to expand our cell sites and their ability to support more areas.

This is the lie I was fed. Good luck to anyone trying to get their service to work again. Move to a different provider if you are having service issues right now.

Mikee

Promoter

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292 Messages

2 years ago

Thank you! I am downloading the app now.

Frankt

Boost Care

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1K Messages

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960 Points

2 years ago

You're welcome. We remain at your service.

mourningair7771

Accomplice

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10 Messages

2 years ago

At least they acknowledged your existence. They never even answered me yet. The program 'Network Cell Info Lite' on Google Play can tell you everything you need to know about this. My neighbors are worse off than me even signal wise. It's an amazing program and traces the route of the LTE signal with only a 2 second delay and tells you how strong the signal is and even how strong the signal is for up to 5 neighbors for free with no noticeable ads. There isn't any diagnostic on the tower it can't read. It shows the tower is not broadcasting efficiently where I am this may be due to them throttling it but that's speculation. If it's not that then it's got a service issue. I can get internet after 11pm to about 5am reliably then it slows down to an unusable level. I wish I could post a screen shot of the program here.