Promoter
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292 Messages
Slow Data speeds (Thread #1)
My data cap has not been reached (far from it) and yet my data slows down every single night around the same time. This happens to everyone on Boost mobile in my household.
I have made many threads about this and bumped them whenever I had an issue but now I am just going to make a new one every night till I figure out a solution or get compensation.
Responses
Mikee
Promoter
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292 Messages
2 years ago
0
Mikee
Promoter
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292 Messages
2 years ago
0
Frankt
Boost Care
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1K Messages
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960 Points
2 years ago
We understand your frustration, Mikee, & we apologize for the inconvenience! To research further, can you send us the cross streets and ZIP code where this occurs?
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Frankt
Boost Care
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1K Messages
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960 Points
2 years ago
Thanks, Mikee. We've verified that there is no reports of an outage for that area.
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Frankt
Boost Care
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1K Messages
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960 Points
2 years ago
We understand your frustration & are truly sorry for the inconvenience! We will continue the assistance via private message.
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mourningair7771
Accomplice
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10 Messages
2 years ago
0
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Al3x
Boost Care
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1K Messages
2 years ago
Hi there mourningair7771. Let us look into this. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone, pin number and exact location.
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mourningair7771
Accomplice
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10 Messages
2 years ago
0
0
Al3x
Boost Care
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1K Messages
2 years ago
I understand mourningair7771. Please send me a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message.
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mourningair7771
Accomplice
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10 Messages
2 years ago
0
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Mikee
Promoter
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292 Messages
2 years ago
Honestly though my service has been awful and I doubt they found anything relevant.
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Mikee
Promoter
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292 Messages
2 years ago
Sadly, it seems that we have decreased signal in the area. This can occur for a number of reasons including the hills and mountains in the area and the number of trees around the location, or buildings. We can understand that this is a frustrating experience. Our network team will be aware of the specific location. We are continually working to expand our cell sites and their ability to support more areas.
This is the lie I was fed. Good luck to anyone trying to get their service to work again. Move to a different provider if you are having service issues right now.
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Mikee
Promoter
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292 Messages
2 years ago
0
0
Frankt
Boost Care
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1K Messages
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960 Points
2 years ago
You're welcome. We remain at your service.
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mourningair7771
Accomplice
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10 Messages
2 years ago
0
0