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Tue, Jan 19, 2021 9:00 AM
a month ago
Thanks for replying. Please send us a private message with the phone number and PIN for the account so we can further review this.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
Great. We have your private message. We'll continue to assist you there. Thanks.
Hello, @Jorge_MTZ35. Thanks for reaching out. We're sorry to hear about this. How was the new phone activated?