6 Messages
RGV | Data · Weak signal
RGV | S L O W · D A T A · W E A K· LTE
For the past 2 months, my data has been extremely slow in my area (Hidalgo County, TX). I am beyond frustrated at this point, and currently contemplating switch providers. I've had this service plan for more than a couple years, never had issues before. I would appreciate the issue to be addressed and resolved in an appropriate and timely manner. Thanks in advanced.
E L S A, T E X A S | 9 5 6
For the past 2 months, my data has been extremely slow in my area (Hidalgo County, TX). I am beyond frustrated at this point, and currently contemplating switch providers. I've had this service plan for more than a couple years, never had issues before. I would appreciate the issue to be addressed and resolved in an appropriate and timely manner. Thanks in advanced.
E L S A, T E X A S | 9 5 6
Responses
Accepted Solution
Keezymf
3 Messages
4 y ago
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Frankt
Boost Care
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1.3K Messages
4 y ago
Sorry to hear that you’ve been experiencing this issue,Rsonn86. Can you send us a DM with your phone # so we can take a closer look?
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sonn3n86
6 Messages
4 y ago
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Victor21
Boost Care
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3.3K Messages
4 y ago
Hi there sonn3n86. We’d be happy to help, but we could use more info. Please send us a private message with the cross streets and ZIP codes where this occurs to be able to research further? Victor21
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Keezymf
3 Messages
4 y ago
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EdwinRG
Boost Care
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904 Messages
4 y ago
Hi Keezymf!
We'd like to review your coverage status and see if there's any way we can improve your service through this channel. Please tap on an agent's name and select the option "Send this User a Private Message" on the profile page. Also, we need to have your address, phone number and pin. We're at your service!
EdwinRG
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sonn3n86
6 Messages
4 y ago
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Thank You Boost_MasielQ,
Unfortunately the troubleshooting steps did not fix the issue.
Private Message
2 weeks ago
Re: RGV | Data · Weak signal
Ah – gotcha. We will just need you to please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidently hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.
This will ensure that your device will be working. If this does not work we will be needing to perform a factory reset on the device.
**Steps DID NOT Work!!**
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sonn3n86
6 Messages
4 y ago
•Android 6.0.1 Marshmallow OS
•Fingerprint Sensor
•6" Full High Definition (FHD) •Touchscreen Display
•13MP autofocus camera with LED flash and digital image stabilization + 5MP front-facing camera
•32GB ROM / 2GB RAM.
As people say ”Im Gucci" lol. Oh yea, One more thing... be careful when you call Boost customer care and ask for your account number... The representativs are known to give people a hard time. The one I spoke with didn't want to give me my account number, she avoided my question, ignored it the second time and completely disregard it the 3rd time. She was very adamant about keeping me as a customer, she attempted to match other carriers prices, and even offered 20 USD to add to my account. Maybe I could've negotiated and accepted the offers, but then again it would've been the same network, same Internet/slow data problem. So instead I asked for my account number a 4th time, and she finally placed me on hold and was very easy going and provided what I asked for. Almost got me upset enough to hang up, so just be aware. Good Luck out there in Florida 'Hollywood'!
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Tabitha
Boost Care
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905 Messages
4 y ago
Hey Tstarr, send us a Private Message so we can help you out.
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Tstarr
2 Messages
4 y ago
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