Phone stuck on roaming

Question

My phone is stuck in roaming mode. I haven't travelled outside of my coverage area. Haven't even left my hometown and my phone is still saying roam I've tried restarting my phone and updating my PRL but, it goes right back into roaming mode. Any idea how to fix this?

JohnJ7 · Answer

Hi, and thank you for bringing this to our attention. Let's get this thing figured out. What type of phone do you have?

Jacey · Answer

I have an LG tribute HD

EdmundM · Answer

Thanks. Please dial the code ##72786#. If the phone asks for confirmation, select the option to do so. Once the process is completed, try to use the services again.

Jacey · Answer

Is this going to reset the phone?

Jacey · Answer

I typed the number and it reactivated the phone but it still says roaming. It has a pop up that says 'you have lost your data connctivity because you left your home network with data roaming turned off' and I haven't left the town I live in

EdmundM · Answer

It will reset the network parameters. Your personal information will not be touched.

Jacey · Answer

I was. My data was perfectly fine before and this started about a two days ago it said roaming instead of 3G

EdmundM · Answer

Sorry to hear that. Were you able to connect to the network from that same location before?

EdmundM · Answer

We understand. Allow us to take a closer look. Please send us a private message so we may work directly with you.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Jacey · Answer

Alright

Motorxmom · Answer

Jacey did they get this fixed for you? I am also having the exact same thing. I have had Virgin Mobile for 3phones/plans over 5 years now and we've had the same plan and has not had any issues but now my phone says I am roaming all the time. I am getting frustrated and ready to cancel Virgin Mobile.

EdmundM · Answer

Hi there, Motorxmom! We can help you with that. Please send us a private message so we may work directly with you.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

JohnJ7 · Answer

Hi there, @jcwinchel. That's not what we like to hear. We truly apologize for the inconvenience. Let's get this thing figured out. Can you send us a private message with your phone number, pin code, and address?

jcwinchel · Answer

I am having the same issue and I even switched my plan to the unlimited 60.00 plan. I am about to switch to Verizon this is rediculous.

JennF · Answer

Hi, I'm having the same problem as of an hour ago. I haven't left my living room, so I haven't moved from my network. Can someone please let me know what to do to fix this problem. I needed to already make phone calls.

Thanks, Jenn

Jacey

Phone stuck on roaming

Responses

JohnJ7

Jacey

EdmundM

Jacey

Jacey

EdmundM

Jacey

EdmundM

EdmundM

Jacey

Motorxmom

EdmundM

JohnJ7

jcwinchel

JennF