Phone Service Sucks all of a Sudden

Question

For the past month or so I've been trying to figure out why my phones service is so trash. I've tried looking up ways to help online but havent found anything that's helped, and it's not even just at home whereby service sucks its everywhere, I cant go on YouTube or Hulu or Facebook or anything without the speed going incredibly slow. I have the unlimited talk/text/data package and until a month or so ago I've never had this issue. I've been with Boost for some years now, but if this is going to keep being an issue then I'm going to start looking for another phone carrier to go to.

JohnJ7 · Answer

Hello, iamttbg! So sorry for this hassle; I'd love to help you with this ASAP.  Can you send us a private message with your phone number and PIN to verify your account?

Joy1713 · Answer

Hey there @Jwhite0922 Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

Jwhite0922 · Answer

I can definitely relate to your issues. It seems that the best way to go about it is to seek another phone carrier!! No issues have been resolved and I've been dealing with this for months!

PissedOfff2018 · Answer

I've been lied to for over a year! Worst service ever. I was stupid enough to stay with Boost for as long as I did. Because of not being active for a full year they are not going to unlock my phone I fully paid for actually 2 phones. My phone is hostage 2 boost. I left because of the same reason I was happy with everything at first but slowly getting screwed after 4 months I was running out of unlimited stuff I left 4 more months later the worst service I ever had I wouldn't recommend them ever. Matter of fact I'm trying to post this like u but can't get no help F Boost moblie.

JohnJ7 · Answer

Hello, Jeffrichardson! Thank you for bringing this to our attention. We apologize for any inconvenience. Let's get this thing figured out. Does it only happen with a specific person?

Jeffrichardson · Answer

I agree that Boost service is POOR. I have been a customer for several years now and for most of the time service has been good. I've tried customer service over the past couple years for help about some issues and have had to go to supervisors to get any sort of satisfaction. And now when I try to make calls the person I'm calling can't hear me. Ths is not a microphone problem - I can voice record and I'm voice texting this message. I have spent approximately 1 hour online now trying to find some answer to the question of how to fix this and I found nothing useful not even here in the Boost community.

beansmom18 · Answer

We have also been lied to by Boost. We bought 2 refurbed phones, not told you can't get insurance, wasn't told that if you put a screen protector on them they are no longer warrantied( one phone was sent with one and that automatically negated the 90 day warranty).  We were told that we could each pay half the bill on our phones and the account would remain active not it all had to be paid from primary line. It has been one crap show after another. They refused to replace or refund the phones, even though we requested it within the first 7 days! It was actually requested in the first 24 hours because neither phone was as functional as promised. One has to be used on speaker only and the other can't be used with earbuds that hook into the jack unless its wiggled around.  We have called and called customer service since June.  We are stuck for another 6ish months of hell.

iamttbg

Phone Service Sucks all of a Sudden

Responses

JohnJ7

Joy1713

Jwhite0922

PissedOfff2018

JohnJ7

Jeffrichardson

beansmom18