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Fri, Sep 21, 2018 6:00 PM
a year ago
2 years ago
we have had no service since yesterday. ive tried reset and shut off and on. need some help please
Oh no! Sorry to hear that, vsj1013. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
It started at 92nd & foster. I live on 84th & flavel. 97266
I haven't had service at home for 3 days. My phone works fine at work but when I get home there's no service again. I called & was told there were no outages in my area & it reprogram my phone. I dialed the # I was given & it said it was configuring my service but then told me to call to configure it. I can't do that if I can't make calls. And now Idk if my phone is even going to work while I'm at work tomorrow. I need it to do my job cuz I'm a driver & need to route & call customers. I knew what she told me to do wasn't going to work cuz it's obviously not my phone that's the problem. Tonight on my way home I lost service as soon as I got to 92nd & foster so there must be an issue with the tower over here. I need this resolved asap.
Hey there @eidhlyn. We apologize for the inconvenience. To research further, can you send us the cross streets and ZIP codes where this occurs?
Thanks! We do not see any outages on these areas, and we can see good coverage as well, @eidhlyn. Now, we'd like to review the account. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
So sorry to hear that, @Johnnyswoopz. We definitely want to get this figured out for you. Can you please send us a private message with your phone number, PIN, and full address so we can do some investigating?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
My phone is having the same problem.
Really sorry to hear that, @Outlawsmoker22. Let’s do some investigating. To research further, please send us your nearest cross streets and zip code.
Sorry to read that you’ve been experiencing this issue, @DHonn002. To research further, can you send us the cross streets and ZIP code where this occurs?
Me too. They won't let me in to my account. Have been locked out for weeks. My phone just tells me "no Network" or "No roaming" They tell me to call them but I can't call out and only have the one phone. Am elderly and live in the country. No neighbors to use their phones. I send email (have internet) and they say they'll get back to me in a couple of days. I did get service back and it lasted on an off for 2 days. Is off now again. I think Sprint is just trying to get rid of the Virgin customers that have the unlimited service.
I'm having the same issue. I made a post 40 minutes ago but haven't gotten a response. Can anyone please help me?