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Wed, Jul 18, 2018 5:00 PM
3 y ago
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Sorry to hear that, carrdanj. To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks so much, carrdanj! We appreciate it. Can you please provide me the phone number and PIN of all the affected lines?
Thanks, carrdanj! Please perform these basic troubleshooting steps:1. Enter ##72786#. on keypad then press OK.2. When SCRTN is change to factory default value for DSA message appears, select Yes.3. The device power cycles.4. Allow the hands free activation to begin automatically.◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.5. After PRL is updated, select OK.6. Select OK if there is a profile or firmware update.7. The device will power cycle again.8. When it powers on, the data services would have been reset.
Understood. Can you please restart your device?
Thanks, carrdanj! One of the devices is working correctly. We are still working with the other 2.
We're sorry to hear that you're still experiencing issues with the signal. Please send us a Private Message so we can report this to our technicians.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
I am having the same issue in the same area, less than one mile away. All Boost and Sprint phones in this area are having the same issue.