carrdanj's profile

Wed, Jul 18, 2018 5:00 PM

No service or low signal

All boost mobile phones in my house are displaying little to no signal. Problem has persisted since last Saturday.

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Responses

3.5K Messages

3 y ago

Sorry to hear that, carrdanj. To research further, can you send us the cross streets and ZIP code where this occurs? 

14 Messages

3 y ago

Sorry. Mill Street and St Clair River Dr 48001

14 Messages

3 y ago

Sometimes we get 3 bars or so, but problem seems to occur more often than not.

14 Messages

3 y ago

Mill Street 48001

14 Messages

3 y ago

Mill Street and St Clair River Dr 48001

3.7K Messages

3 y ago

Thanks so much, carrdanj! We appreciate it. Can you please provide me the phone number and PIN of all the affected lines?

3.7K Messages

3 y ago

Thanks, carrdanj! Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.

14 Messages

3 y ago

Just did

14 Messages

3 y ago

The troubleshooting steps did not work. Problem still persists.

3.7K Messages

3 y ago

Understood. Can you please restart your device? 

3.7K Messages

3 y ago

Thanks, carrdanj! One of the devices is working correctly. We are still working with the other 2. 

14 Messages

3 y ago

This problem is not solved but is marked as such.

2.3K Messages

3 y ago

We're sorry to hear that you're still experiencing issues with the signal. Please send us a Private Message so we can report this to our technicians. 


You can send a private message by clicking on my name, then selecting the message option from the profile page.

2 Messages

3 y ago

I am having the same issue in the same area, less than one mile away. All Boost and Sprint phones in this area are having the same issue.

14 Messages

3 y ago

I hear ya. Sure hope they get the issue fixed soon.