JAVI's profile

Thu, Jan 17, 2019 5:00 PM

No service only on WiFi

Can’t receive or send texts only through WiFi

Responses

Accepted Solution

Boost Care

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1.7K Messages

2 y ago

So sorry to hear about this experience, JAVI. We want to help! Can you please let us know when this started to happen? Can you please let us know what’s the make and model of your phone? Can you please let us know what’s your nearest cross street address and ZIP Code?

Boost Care

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1.7K Messages

2 y ago

Thanks for the information. We’re aware of an outage impacting our customers in this area. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.

16 Messages

2 y ago

I have a iPhone XS and right around noon today,My major cross roads are Lonetree & Butler Flagstaff Az 86001

Boost Care

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3K Messages

2 y ago

You're very welcome. Please, get back to us if you need further assistance. We remain at your service. 
 

16 Messages

2 y ago

Ok thanks

16 Messages

2 y ago

Service was good throughout the week until Friday..then experiencing the same issue again...why is that?..now once again not able to send or receive texts only through WiFi.

16 Messages

2 y ago

Thanks..Lonetree & Butler Flagstaff Az 86001

Boost Care

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3.5K Messages

2 y ago

Hello @JAVI. Thank you for contacting us. Sorry to hear that you’ve been experiencing this issue. To research further, can you send us the cross streets and ZIP codes where this occurs?

 

~JoyP.

16 Messages

2 y ago

Followed the steps and waited several minutes nothing happened.

16 Messages

2 y ago

Well followed instructions again and nothing happened...however my service bars went from one to three,turned off WiFi and sent a text and went through..seems to be working,..see how it works throughout the day.

Boost Care

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3.5K Messages

2 y ago

Thanks for the information. After reviewing the area, there isn't any open service alerts. Do you have an Apple device? If yes, please follow the next steps:

 

1. Tap Phone icon.
2. Tap Key Pad if necessary.
3. Enter ##873283# then tap Call icon.
4. When Starting Service Update appears, tap OK.
5. When Service Update Complete appears, tap OK. 
6. The Radio will reset.
7. When Virgin Mobile displays in the top left corner, the iPhone update has completed.

 

Let us know, if this works.

 

 

Boost Care

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3.5K Messages

2 y ago

We'll wait for your response. 

 

~JoyP.

16 Messages

2 y ago

Will do..thank you

Boost Care

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3.5K Messages

2 y ago

Thanks for the information. Please, follow the next steps:

 

1. Turn On iPhone by pressing and holding the Power button at top right of iPhone.
2. Tap Phone.
3. Tap Key Pad if necessary.
4. Type ##CLEAR# (##25327#)
5. Tap Call.
6. At the Resetting Subscriber Settings prompt, tap OK.
7. Allow the radio to reset

 

Let us know, if this works. ~JoyP.

16 Messages

2 y ago

Ok