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Thu, Jan 17, 2019 5:00 PM
2 y ago
So sorry to hear about this experience, JAVI. We want to help! Can you please let us know when this started to happen? Can you please let us know what’s the make and model of your phone? Can you please let us know what’s your nearest cross street address and ZIP Code?
Thanks for the information. We’re aware of an outage impacting our customers in this area. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.
You're very welcome. Please, get back to us if you need further assistance. We remain at your service.
Hello @JAVI. Thank you for contacting us. Sorry to hear that you’ve been experiencing this issue. To research further, can you send us the cross streets and ZIP codes where this occurs?
Thanks for the information. After reviewing the area, there isn't any open service alerts. Do you have an Apple device? If yes, please follow the next steps:
1. Tap Phone icon.2. Tap Key Pad if necessary.3. Enter ##873283# then tap Call icon.4. When Starting Service Update appears, tap OK.5. When Service Update Complete appears, tap OK. 6. The Radio will reset.7. When Virgin Mobile displays in the top left corner, the iPhone update has completed.
Let us know, if this works.
We'll wait for your response.
Thanks for the information. Please, follow the next steps:
1. Turn On iPhone by pressing and holding the Power button at top right of iPhone.2. Tap Phone.3. Tap Key Pad if necessary.4. Type ##CLEAR# (##25327#)5. Tap Call.6. At the Resetting Subscriber Settings prompt, tap OK.7. Allow the radio to reset
Let us know, if this works. ~JoyP.