mickeyp01's profile
Accomplice

Accomplice

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8 Messages

Wed, Aug 15, 2018 8:00 PM

no service on iPhone 6

My iPhone 6 has been showing no service or searching for the past week now. I’ve tried resetting network settings a thousand times. Everything is up to date. I don’t understand why I can’t get service. I can’t recieve texts,emails,calls nor make them. Can anyone help with this issue?

Responses

JamieB

Boost Care

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944 Messages

3 years ago

Hey there, mickeyp01! So sorry for the inconvenience. Please provide us with your closest cross street and zip code to check what's going on. 

Enthusiast

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4 Messages

3 years ago

My daughter's phone has been doing that since May 13th and Boost refused to take responsibility and sent me to Apple and Apple refused to take responsibility. A RIP  OFF!!!!!

JamieB

Boost Care

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944 Messages

3 years ago

We are so sorry for this experience, tishdawson82. Please give us the opportunity to change it for you! Send us a Private Message with your daughter's phone number and PIN.

Accomplice

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8 Messages

3 years ago

28645
JamieB

Boost Care

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944 Messages

3 years ago

Thanks. We'd like to investigate this further. When did this issue start? 

Accomplice

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8 Messages

3 years ago

A few days after I activated and bought the plan for the phone
Carol21

Boost Care

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1.2K Messages

3 years ago

Sorry you’ve been experiencing this! To research further, can you send us the cross streets and ZIP code where this occurs?

RossyC

Boost Care

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2.5K Messages

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1.5K Points

3 years ago

In order to check the network performance and search for outages, can you please provide us the nearest streets to where your daughter is been experiencing this issue?

Accomplice

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8 Messages

3 years ago

Not sure what you mean by cross streets but the zip code is 28645. It says no service everywhere I go

Accomplice

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8 Messages

3 years ago

Southwest Blvd 28645
RossyC

Boost Care

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2.5K Messages

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1.5K Points

3 years ago

Thanks, @mickeyp01. We've checked the coverage of the area and, fortunately, there are no outages over there. We'd like to access your account to take a look. Can you please send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers)?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

Groupie

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1 Message

3 years ago

I'm having the same problem and sent you a message
RossyC

Boost Care

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2.5K Messages

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1.5K Points

3 years ago

Hi there, @jsaund15. Thanks for reaching out to us. We've replied to your private message. Please check your inbox. We'll be waiting for our response.

melissac

Boost Care

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2.2K Messages

3 years ago

Hi, @jimjones122. Follow these steps:

  • Click on the user name of the Social care agent. You will be taken to their profile.
  •  Click the "Send this User a Private Message" located on the right hand side.  
  • Type your message in the new window and click Send.

Enthusiast

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2 Messages

3 years ago

I am getting this same issue. No Service. I have tried PMing one of the social care agents but there is no option available.