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Mon, Nov 22, 2021 8:01 PM

New phone unable to transfer to Boost.

Got a phone and it is Boost compatible. My old phone is no longer working & would like to use the one I got. 
I called customer service and they said to set it all up online. I used your website but I have gotten to the screen in which you input the SIM card's #....

it keeps saying after I enter the id in "We had trouble processing your ICCID. Please try again."

I have tried this on multiple occasions. 

Boost Care

 • 

1.4K Messages

2 m ago

@nunyaabeez Hello! Please call us at 1-833-502-6678 or chat with us on boostmobile.com.