shug081's profile

Tue, Oct 17, 2017 3:00 AM

Network outage?

my network is not working in porter, texas just went out about an hour ago. what is going on?

 

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Responses

2 Messages

4 y ago

Is something wrong in Oakland, CA?

2 Messages

4 y ago

No data in Indiana either

2 Messages

4 y ago

NOT WORKING IN houston TexAS

6 Messages

4 y ago

California also

6 Messages

4 y ago

My calling works

6 Messages

4 y ago

I know calling is working but why not the data?

8 Messages

4 y ago

No service south of Chicago Illinois also

3 Messages

4 y ago

Same in Halifax, North Carolina with both my husbands phone and mine. weird. 

 

Doubt this will help anyone if we are all experiencing an outage of data. 

This is for our LG Stylo 3's, but it should be the similar to any boost phone. if not here is the link: 

http://devicehelp.boostmobile.com/

 

This article helps you troubleshoot data connectivity issues on your LG Stylo 3

You may have data connectivity issues if you're unable to:

  • Connect to the Internet

  • Browse websites

  • Send or receive multimedia messages

  • Load Internet content within applications

  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, swipe down on the Status bar with 2 fingers.

    2. Tap the Settings icon.

    3. Tap the Networks tab.

    4. Tap to turn Mobile data switch to ON if needed.

  2. Verify your LG Stylo� 3 is connected to the Nationwide Boost 4G LTE Network using Boost Zone.

    1. From the home screen, tap Boost Zone.

    2. Swipe to the left to open Device Diagnostics.

    3. Look for Network:

      • Network is in the Passed section: Your phone is connected to the Nationwide Boost 4G LTE Network.

      • Network is in the Failed or Flagged section: Update the Data Profile.

        1. From Device Diagnostics, tap Network.

        2. Tap Update Profile.

        3. After the update is complete, tap OK.

  3. Reset your connection to the Nationwide Boost 4G LTE Network.

    Note: Resetting your connection does not erase any of your content or data.

    1. From the home screen, tap the Phone icon.

    2. Dial ##72786#.

    3. Tap OK.

    4. Your phone will restart.

    5. After it restarts, your phone automatically starts Hands Free Activation.

    6. After Hands Free Activation completes, your phone is ready to be used

6 Messages

4 y ago

Same in California

1 Message

4 y ago

I don't even have service and my phone started working

6 Messages

4 y ago

So Sprint have been having problems since 9:41 and it looks like it is spreading.

6 Messages

4 y ago

Phone was working fine until now. Why am i only at x1 on my data?

73 Messages

4 y ago

My internet was out for a few also but mostly likely it was just Tuesday night maintenance.

2 Messages

4 y ago

i wonder what is going on with boost this is aggravating  

Boost Care

 • 

2.3K Messages

4 y ago

Hey there, @Aiyanfree90 @Emmy2243 @Phenomenal_21!

 

So sorry to know you have been experiencing inconveniences with the service. Have you tried resetting the network settings? If not, please try these steps:

 

Android:

1. Turn Wi-Fi off and Mobile Data on - Settings > Wi-Fi > Off - Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786# (press "ok" when prompted. For HTC devices, press MENU>RESET)
3. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes, and then calls and data services should work.

 

iPhone:

1. Tap Phone > Tap Key Pad.
2. Type ##UPDATE# (##873283#).
3. Phone will process updates. Then Tap OK.
4. When Service Update is complete, tap OK.

 

~Nosh_CxUx