My data and hotspot were not reset when i paid my bill so i,ve been getting limit notifications

I have called for 6 days and been denied help because they refuse to believe I didn't use the data when even my cells data monitor says i have used just under 4 gigs.. If I don't get this resolved today I will be leaving boost for sure...I have had this issue before but they were glad to help then so not sure why this has been such a problem

Responses

Audra0226

5 Messages

3 y ago

Hamilton

Boost Care

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2.2K Messages

3 y ago

Sorry to read that you’ve been experiencing this issue, @Audra0226. Please, send us a private message with your phone number and PIN to verify your account.

Audra0226

5 Messages

3 y ago

I just messaged you with it

Hamilton

Boost Care

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2.2K Messages

3 y ago

Thanks! A private message has been sent to further assist you.

Audra0226

5 Messages

3 y ago

This is wrong on your end boost and u have lost a good nearly yr long customer so I suggest u fix it or lose me and my 3 family members as well with their own plans and added numbers so lose is on you Worst not Boost not very mobile....ty for letting me go to a better company

PaulM37

2 Messages

3 y ago

I’m having the same problem now. Can I be helped at all?

GermanHR

Boost Care

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641 Messages

3 y ago

Hi, @PaulM37 Could you please send us a PM with your phone number and PIN code?

PaulM37

2 Messages

3 y ago

I’m having the same problem can I be helped?

Tpyle1

2 Messages

2 y ago

I am having the same issue.

Boost_MasielQ

Boost Care

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3.5K Messages

2 y ago

We truly apologize for this inconvenience, Tpyle1. You can rest assured knowing that we will do everything in our power to resolve this. Can you please send me a private message with your phone number and PIN?

To send me a private message, please click on my user name and select to send a private message.