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xAliKat13x
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Accomplice

Accomplice

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13 Messages

Mon, Oct 30, 2017 10:00 PM

Limited or no network and internet

I am writing this post because I have been contacting Boost Mobile for over a month now, about my new phone the Samsung J7 Perx. I don't know what the problem is but my phone constantly throughout the days loses its network service and my internet and data no longer work. I have to switch my phone on airplane mode all day long or restart my phone to be able to use the internet or network again for a few minutes. In my multiple phone calls to Boost asking them to fix my phone problem, Boost verified that there were no outages in my area and that it must be the phone itself. They had me update he profile under settings, then updates. After doing that my.phone stayed connected to the internet for about a half hour then kept dropping my data all over again. I called Boost back a few days later to speak to then again. This time the told me that I would need to do a complete factory reset to my phone in order for my phone to start working correctly. I expressed to the agent on the phone how badly I did not want to have to reset my phone. The agent again told me this would be the only way to make my phone work correctly. After trying to backup everything on my phone in hopes that I wouldn't lose anything I gave in and factory reset my phone. It turns out that factory resetting my phone did absolutely nothing in fixing the problem it was having. So not only does my phone drop the network and data all day and night long, now I also have some pictures, songs and documents lost due to having to do the reset in the first place. I habe been a loyal Boost Mobile customer for a while now and I am very upset with your company. I pay $50 plus tax every month for unlimited data, calls and messages. But I am clearly not getting the option of using unlimited data because the phone keeps throwing me off the network. I am extremely disappointed in the phone also. I received the J7 Perx from the insurance company due to my original J7 breaking. I was not informed that my phone had been discontinued. So I was sent the Perx as a replacement. I do not think it is fair that I have to pay a full monthly bill when I am not receiving my full phone plan services from your company. I am seriously considering leaving Boost Mobiles service at this time due to this issue that has now turned in to issues. This is the 3rd time I have had Boost as my phone service because I have liked your company so much in the past. I keep coming back as a loyal customer and due to this I am willing to find a new phone company

Responses

Accomplice

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8 Messages

3 years ago

I've had the same issue for 3 weeks. Same EXACT issue. Try to watch a YouTube video and every minute gotta hit the airplane mode. Even took it up to the store and had them look at it. After telling them 3 other people I know (2 roommates and my bf) all have the same thing going on he admitted theres been a problem the last few weeks. He said they did in upgrade on the local towers and it worked for sprint customers but messed up all boost area service and they were working on the problem. That was a week ago. And still not working.

Accomplice

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8 Messages

3 years ago

Oh and to add I'm on a ZTE. In Houston.
Nosh_CxUx

Boost Care

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2K Messages

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200 Points

3 years ago

Hey there, Gooberscratcher! So sorry to hear about this experience. Definitely want to look into this for you. Please send us a PM with your phone number, PIN and address.

 

~Nosh_CxUx

xAliKat13x

Accomplice

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13 Messages

3 years ago

I would like to say how unprofessional it is that Boost customer service have not gotten back to me about this problem. I have had 2 she t's contact me and as soon as I reply I never hear from them again.
oneeleven

Accomplice

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11 Messages

3 years ago

I have written you a private message and I have still not heard anything back! I am experiencing the same exact problem!!
oneeleven

Accomplice

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11 Messages

3 years ago

I have written you a private message and I have still not heard anything back! I am experiencing the same exact problem!!
Victor21

Boost Care

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2.9K Messages

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2.5K Points

3 years ago

Hi there oneeleven. We do apologize for any inconveniences. We do not see a private message from you. Please send one through this post with a brief description and we will figure this out. Victor21

Groupie

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3 Messages

3 years ago

I had the same problem today. It said 3G and wouldn’t load anything then I restarted my phone then tried airplane mode for a min and it said 1x it finally fixed but still hope this isn’t gonna be a reaccuring issue

Enthusiast

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3 Messages

3 years ago

I have the same problem! Ive reset my phone, ive done all the updates they told me to, and it only works for like 10 minutes after i finish the support call! I just started my service two days ago and havent gotten a hint of the data i paid for. I cant even access my hotspot, and i paid $60 to have 20 gb of hotspot data that i cant use! Why should i have to pay for something im not getting?
GermanHR

Boost Care

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641 Messages

3 years ago

Hi, @RHuff102 To research further, can you send us the cross streets and ZIP codes where this occurs? What type of phone do you have? Are you getting signal bars? If so, how many of them?

Groupie

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4 Messages

2 years ago

Same problem here!

Groupie

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4 Messages

2 years ago

I think pretty much every boost customer is having thd same issues! I live in delano ca. 93215 i show 3 to 4 bars and still problems

Groupie

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4 Messages

2 years ago

I also bought a phone from a boost retailer and i have had this phone the lg dynasty exact same problem i had to pay 3 times for a ride to and from the retailer because my daughter is having the same issue! This is some bull**bleep** because i think that boost should tell their customers about this issue that boost customers are having instead of allowing their customers to stress over this because as i mentioned before some of us dont live close to a boost location and some of us dnt have a vehicle to get there! But its very irritating and it just really pisses me the hell off because like in someones complaints in the boostmobile community mentioned as well, that why is boost mobile allowing customers to buy their phones if we are just getting ripped of taken for our money for 50$ plan much more expensive than the lowest 35$ plan if we arent allowed to use the plans services we payed for! i hope boost mobile is going to pay me for the gas and or give their customers that are having this problem a free upgrade and months free after everything is fixed or to allow us free service for all this time that we have to go without internet connection! Also i had just been back and forth to the store but i had been calling boost and just today was told that i would have to go back to the retailer i bought the freakn phone!
Carol21

Boost Care

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1.2K Messages

2 years ago

We understand your frustration & are truly sorry for the inconvenience, @Ahill26. How about we take a closer look? To research further, can you send us the cross streets and ZIP code where this occurs?

Groupie

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1 Message

2 years ago

I realize the issue of no internet that I just read was a year ago but I am having the exact same problem. My daughter as well. I don't know what's going on . it's very frustrating especially when I'm in the middle of completing an application or making reservations etc. I am seriously thinking of going to another company. I love boost. Their customer service are usually pretty nice. But I can't continue with this internet issue